Senior Community Specialist - User Groups

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

 

Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.

 

What you’ll do at Jamf:
At Jamf, we believe customers are the lifeblood of our organization and the reason for our success. That’s why we have a dedicated Community team that focuses on supporting our community members as a way to help them find more success in their roles. The Senior Community Specialist in an integral part of this work and will use creativity, humility and a passion for people to help bring the goals of the Community team to fruition.

The Senior Community Specialist provide ongoing, daily support of Jamf’s community, Jamf Nation. This work includes: consistent engagement with community members; daily management tasks within the community; and routine internal and external socialization about Jamf Nation — a means to keep Jamfs informed, and the market familiar, with the community.

What you can expect to do in this role:

• Demonstrate a passion for people through consistent genuine relationship building with community members
• Understand that vulnerability, transparency and humility are integral characteristics of Community leaders and show a desire to always improve in these areas
• Increase customer engagement by creating, and routinely evaluating, if methods used with the community are moving the needle toward greater overall success
• Build, and manage, methods of reporting Community trends, successes and areas of opportunity
• Develop, and implement, creative ideas to help community members learn from each other, and Jamf(s)
• Manage Tech Thoughts, the Jamf Nation blog, by working with community members to consistently produce new content
• Serve as a proud voice of the Community team and routinely help showcase the successes of Jamf Nation, and its members, both internally and externally
• Generate, and produce, new and unique ways to recognize community members’ excellence for a variety of desired outcomes (e.g. gamification & recognition programs)
• Educate colleagues about the various aspects of Community, why it matters, how it applies to them and how they can get involved
• Prove strength in written and oral communication, internally and externally
• Help members of the Community team develop plans to support all aspects of Jamf Nation through creative ideas that challenge the status quo and push the boundaries of what Community should be
• Utilize tools like Slack, Dropbox, Outlook and Confluence to organize projects and share program results company wide
• Maintain a desire to learn and a passion to always improve
• Complete other duties as required

What we are looking for:

• Minimum of 5 years of demonstrated success at relationship building in a professional setting (Required)
• Creative mind that’s passionate about customer engagement (Required)
• Self-starter, highly motivated, team player (Required)
• Strong attention to detail (Required)
• Exceptional organizational skills (Required)
• Strong writing and editing skills  (Preferred)
• High School Diploma/GED (Required)
• Bachelors Degree (Preferred)
• Experience in Community/Customer Advocacy/Customer Experience (Preferred)
• A combination of relevant experience and education may be considered

What is a Jamf?
You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try new things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing.

What does Jamf do?
Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trus