Senior Client Support Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Client Support Specialist

What does a successful Senior Phone Specialist at Fiserv do?

You will provide internal and external client solutions for compliance, end of life, complex issues or escalated items. The role requires knowledge of multiple products, the ability to deepen or retain relationships and research and solve complex issues. You'll use your ability to investigate and resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request.

You can expect to:

• Provide phone support for CSS
• Maintain and track outstanding servicing requests, provide thorough follow up and resolve customer requests.
• Provide merchant specific operational support to MC/MS on procedures and help solve client concerns
• Complete follow-ups to ensure accuracy, client-satisfaction, and timely resolution
• Analyze common workflow scenarios and identify gaps
• Serve as a mentor for agents new to role by providing support, reference material, and real-time recommendations via chat, email, or floor support
• Engage in emails from Business Partners, and Leadership Team
• Navigate through various systems, including North, South, Proprietary and TSYS platform applications in an effort to research and resolve inquiries
• Respond to merchant issues regarding interchange and chargeback compliance, merchant billing, funding and batch detail reports, e-Commerce products and reporting to resolve client concerns and answer questions
• Resolve merchant inquiries regarding billing, reporting, payments, products and solutions researching and responding with a solution

What you need to have:

• High School Diploma or equivalent
• Previous contact center experience a must.
• 1+ years previous merchant experience.
• Strong, proven written communication skills.
• Organization of electronic ongoing requests.

Salary Range

$41,200.00 - $70,800.00

These pay ranges apply to employees in Colorado, Hawaii, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legit