Senior Client Success Analyst

Company Description

Curinos is the leading provider of data, technologies and insights that enable financial institutions to make better and more profitable data-driven decisions faster. Born out of the combination of two familiar industry powerhouses, Novantas and Informa’s FBX business, Curinos brings to market a new level of industry expertise across deposits, treasury management lending and digital experience solutions and technologies.

Job Description

Curinos currently seeking a Senior Client Success Analyst to help our clients reach their deposit portfolio objectives using Deposit Optimizer, the largest globally installed deposit product management solution. The position is a remote position. The ideal candidate is a natural problem solver who is passionate about delivering value to clients through the application of analytics. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and creativity in problem solving.

THE ROLE:

The Senior Client Success Analyst will manage a portfolio of Curinos Optimizer clients. They will be the clients’ champion, guiding them to success with Curinos platforms from early implementation and onboarding, to supporting day-to-day needs, to use case / value realization, to managing renewal cycles. On a daily basis, the Client Success Lead Analyst will work with their team and the client teams to tackle individual challenges, deriving insights from data analytics and modeling to drive real impact.

Responsibilities Include:

• Management
  • Foster a team culture of customer centricity and excellence
  • Manage team workloads, prioritization, and work product
  • Work with other team leaders on organizational or process initiatives
  • Onboard and develop new employees
• Client Work:
  • Know clients’ strategies inside and out
  • Build relationships with client senior executives and leadership within product management, pricing, treasury, and analytics teams and drive demand for Curinos products and analytics
  • Help clients realize value through deposit product management and pricing optimization – lead strategic sessions with client executive teams to identify upside opportunities
  • Provide our clients with timely support for questions about both our solutions platform and industry experience – know when to bring in company subject matter experts to provide additional support
  • Design and lead solutions training sessions to help our clients find value in the analytics
• Managing Implementations/Projects:
  • Manage project timelines, budgets, and deliverables for client implementations
  • Gather and define business requirements for new solutions implementations and/or existing client projects
• Business and Product Development:
  • Identify unmet client needs / unsolved challenges clients are facing through consistent interaction with our clients
  • Identify opportunities for existing Curinos solutions to meet client needs – set up introductions between the appropriate Curinos and client contacts
  • Identify product enhancement opportunities based on client needs to help shape the product roadmap

Qualifications

YOUR EXPERTISE:

• Bachelor’s Degree or equivalent qualification or experience preferred
• Minimum 4 years of external/internal communications experience with a large multi-national company
• 3+ years’ experience in Retail Banking, Consulting, Financial Services, Business Intelligence, SaaS delivery (experience in Retail or Commercial Deposits is a bonus)
• Previous experience in a Client Services or Deposit Management role, a plus
• Proven track record of managing teams to deliver complex, time-sensitive work to clients, across multiple client workstreams
• Passion for helping clients, with a service-oriented attitude
• Demonstrated people and project management skills
• Strong storytelling, data visualization, and presentation skills
• Excellent organizational and time management skills; attention to detail
• Ability to travel as needed for client meetings; can range from 0% to 50% depending on engagement, but will most likely be up to a few days per month

Base Salary Range: $84,000 - $94,000 plus bonus

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead, and apply. You could be just what we need!

Additional Information

Why work at Curinos?

• Competitive benefits, including a range of Financial, Health