Senior Client Relationship Manager

Job Description:

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America.

Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective.

Job Description:
The Senior Client Relationship Manager (SCRM) is a direct report to the Division Client Relationship Executive (DCRE) with responsibilities spanning across multiple markets. The SCRM functions as an extension of the division leadership team, and partners closely with Market CRMs(MCRMs) and Market Executives (MEs) to ensure markets maintain appropriate Operations and Service support. The SCRM manages the EGP specialist roles across their markets, and is responsible for the sourcing, onboarding, and ongoing development for the EGP roles, Client Associates, and the Operations staff. The SCRM is responsible for the participation of relevant Academy training programs, and coaching MCRMs in the execution of Market Strategy Plans. SCRMs are responsible for coordinating MCRM coverage across markets, ensuring satisfactory branch exams through scheduled mock audits, and may support daily Operations oversight, as needed.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Specific responsibilities include, but are not limited to: 

• Hiring, developing, and leading a team of Market Client Relationship Managers

• coaching MCRMs in the advancement of firm strategy and delivering an exceptional client service model focusing on digital solutions and enterprise capabilities

• Partnering with the Division Leadership Team to ensure markets maintain appropriate service support staff while identifying opportunities to create process efficiencies

• Overseeing the timely completing of remediations and consistently driving accountability for adherence to deadlines and processes

• Resolving complex, escalated client service and operational needs

• Representing Merrill Wealth Management with clients, prospects, Financial Advisor recruits, vendors, regulators, and outside legal counsel