Senior Client Partner

<p><strong>Location:</strong> USA&nbsp; <strong>Remote Status:</strong> Fully Remote (#LI-Remote)</p> <p>LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.</p> <h3><strong>Position Overview</strong></h3> <p>As a <strong>Senior Client Partner</strong>, you will be a strategic leader within our North American Enterprise Sales organization, responsible for managing, growing, and retaining a portfolio of LivePerson’s most strategic enterprise customers. You will serve as a trusted advisor to senior client stakeholders, helping them maximize the value of their investment in LivePerson while identifying opportunities to expand their use of our AI-powered solutions.</p> <p>Your primary objective is to drive sustainable revenue growth across an existing book of business by deepening executive relationships, expanding account penetration, identifying cross-sell and upsell opportunities, and ensuring the successful renewal and retention of customers.</p> <p>Reporting to the<strong> Director of Sales, North America</strong>, this role sits within our Global Sales organization and is pivotal to driving customer growth, retention, and long-term expansion across the region.</p> <h3><strong>You Will: Key Responsibilities &amp; Impact</strong></h3> <h4><strong>Strategic Account Leadership &amp; Growth</strong></h4> <ul> <li>Own the overall commercial strategy and relationship for a portfolio of enterprise accounts.</li> <li>Develop and execute comprehensive account plans focused on customer retention, revenue growth, expansion, and long-term partnership.</li> <li>Build and maintain strong relationships with key stakeholders and executive decision-makers across Sales, Marketing, IT, Customer Experience, and Contact Center organizations.</li> <li>Identify and drive upsell, cross-sell, and expansion opportunities by understanding customer priorities, business challenges, and evolving technology needs.</li> <li>Develop a deep understanding of each customer's business, organizational structure, strategic priorities, and competitive landscape.</li> <li>Consistently meet or exceed revenue growth, retention, renewal, and expansion targets.</li> </ul> <h4><strong>Customer Value &amp; Executive Engagement</strong></h4> <ul>