Senior Client Engagement Manager Real-World Data

 

Senior Client Engagement Manager Real-World Data

 

What you will be doing:

• The Senior Manager, Real-World Data plays a crucial role in supporting commercial strategies for data and analytic products and services, utilizing real-world evidence to support decision-making. This role merges medical expertise, strategic account management skills, and an innovative data-driven mindset to nurture new sales opportunities and expand and strengthen relationships with existing clients. A key focus of this role is driving client value and retention, ensuring sustained satisfaction and loyalty through consistent engagement and the delivery of exceptional service. The Senior Manager works independently while maintaining relationships with commercial, research, innovation and product teams to help inform next-generation solutions and with operations teams to ensure the delivery of high-quality, data-driven solutions that meet the needs and expectations of clients and the company.

Key Responsibilities

Healthcare Data Expertise – 40%

• Lead data-focused discussions with clients and internal teams.

• Provide clinical insights and expertise on data-related issues, ensuring that client inquiries are effectively addressed.

• Develop and maintain a deep understanding of the company's data products and services.

Client Communication and Liaison – 30%

• Serve as the primary point of contact for clients on data-related matters.

• Enable clients to garner the most value from Premier data through RWD analytic guidance and use case support in the pre and post-sale phase

• Develop and communicate technical, clinical, operational, and business specifications to internal and external teams

• Lead post-sale enablement sessions to impart your expertise and recommendations on the effective use of data for client’s business needs.

• Build and maintain strong relationships with clients, ensuring their needs are understood and met.

• Communicate complex data concepts in a clear and accessible manner to various stakeholders

Product Demonstrations – 20%

• Conduct demonstrations of the company’s applications, showcasing the capabilities and value of its data products.

• Collaborate with the sales and product teams to tailor demonstrations to the specific needs of potential clients.

Strategic Development and Adaptability – 10%

• Participate in the development of the company's data strategy, contributing insights based on client interactions and market trends.

• Adapt to evolving business needs, taking on additional responsibilities related to product management or strategic planning as required.

​Required Qualifications

Work Experience:

Years of Applicable Experience - 5 or more years

Education:

High School Diploma or GED (Required)

 

Required Certifications/Licensing

MD, PharmD, MSN, BSN

Preferred Qualifications

Skills:

• Understanding of a variety of Healthcare data sources, including EMR, Claims, labs, patient-reported outcomes, etc., and healthcare data coding standards (e.g. ICD, CPT, HCPCS, CVX, LOINC, NUCC taxonomy, etc)

• Demonstrated organizational and interpersonal skills

• Strong technical skills using Microsoft Products

• Use of Business Intelligence tools such as Tableau, PowerBI

• Computer Languages (R, SQL, Python) and/or Analytic Software (STATA, SPSS, SAS)

• Strong communication skills (verbal and written) to express complex ideas

Experience:

• 2+ years providing patient care

• 3-5 years healthcare research

• Experience in the life sciences or healthcare informatics industry.

• Background in product management, with an understanding of product lifecycle and market dynamics

Education:

• Medical Background MD, PharmD, PA, MSN, BSN
• Graduate degree in Epidemiology, Biostatistics, Clinical Informatics, or related quantitative field

Location:

• East Coast or central time zone preferred

 

Additional Job Requirements:

• Remain in a stationary position for prolonged periods of time 

• Be adaptive and change priorities quickly; meet deadlines 

• Attention to detail 

• Operate computer progr