SENIOR CLERK OPS - 48006356

Requisition No: 843901 

Agency: Department of Education

Working Title: SENIOR CLERK OPS - 48006356

 Pay Plan: Temp

Position Number: 48006356 

Salary:  $15.00 - $15.75 hourly 

Posting Closing Date: 01/13/2025 

Total Compensation Estimator Tool

Florida Department of Education

Office of K-12 School Choice

Location: Tallahassee/Turlington Building

Position Title: OPS Senior Clerk

Salary Range: $15.00 - $15.75 hourly

 

 

The mission of the Office of K-12 School Choice is to support quality public and private educational choice programs by providing information and assistance to promote successful outcomes for students, families, institutions, and communities.

 

Office Contact

Office of K-12 School Choice, (850) 245-0502

 

Job Description/Duties and Responsibilities

The Florida Department of Education (FDOE) has an open position for a Customer Service Representative that is responsible for executing the following functions:

 

• The individual selected for this position will be a member of a call center team with a very high call volume. The hotline is answered 8 hours per day, five days per week, and the person in this position will be an additional Customer Service Representative (CSR) to help answer calls.
• CSRs answer calls from the School Choice Information Hotline for the Office of Independent Education and Parental Choice and provide accurate and detailed information regarding K-12 scholarship programs and other school choice programs in the office.
• Customer Service Representatives are required to know the statutes that regulate the K-12 scholarship programs and to interpret the language so that participants can understand and comply with the law.
• This is a great opportunity for someone who is capable of clear communication with others in a courteous and professional manner. Ideal for students, retirees, and others seeking part-time employment.

(Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

 

Knowledge, Skills, and Abilities

• Ability to remain professional and courteous with customers at all times
• Ability to read, write, and speak in Spanish fluently is preferred
• Excellent verbal and written communication skills

 

 

Minimum Qualifications:

Two years of previous part-time or full-time employment is preferred.

 

 

Preferred Qualifications

Preference will be given to ap