Senior Business Systems Analyst

Company Description

Guardant Health is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary tests, vast data sets and advanced analytics. The Guardant Health oncology platform leverages capabilities to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs across all stages of the cancer care continuum. Guardant Health has commercially launched Guardant360®, Guardant360 CDx, Guardant360 TissueNext™, Guardant360 Response™, and GuardantOMNI® tests for advanced stage cancer patients, and Guardant Reveal™ for early-stage cancer patients. The Guardant Health screening portfolio, including the Shield™ test, aims to address the needs of individuals eligible for cancer screening.

Job Description

As a SFDC Business Analyst, you will be a part of the Business Application Team, working to enable Guardant to fight cancer through data. We are seeking a highly motivated individual to join us in improving and enhancing our Salesforce Platform to support Guardant teams. At Guardant, we leverage the most advanced technologies and work with leaders in many different fields to create the most impactful and meaningful technologies for cancer management.  In this role, you will assist in the analysis, design, and development of Salesforce solutions to meet business requirements. This is a unique opportunity to gain hands-on experience working with a highly skilled team of professionals and to learn about the Salesforce ecosystem.

Responsibilities:

• Stakeholder Engagement: Partner with business leaders, product managers, and other stakeholders to gather and document business requirements, ensuring a clear understanding of needs and objectives.

• Business Process Analysis: Conduct in-depth analysis of existing business processes and identify areas for improvement. Develop detailed process maps and recommend Salesforce solutions to optimize workflows.

• Requirements Translation: Convert business requirements into detailed Salesforce technical specifications, user stories, and acceptance criteria for implementation by development teams.

• Solution Design: Collaborate with Technical Architects to design scalable and efficient Salesforce solutions that align with business goals.. Provide guidance on best practices for Salesforce configuration and customization.

• Project Management: Monitor progress, manage risks, and address any issues that arise to ensure successful project outcomes.

• User Support: Act as a subject matter expert, offering expert guidance and support to users and stakeholders. Facilitate user training and ensure effective adoption of Salesforce solutions.

• Configuration and Customization: Design and implement custom Salesforce objects, fields, validation rules, page layouts, lightning pages, and other elements as needed. Ensure that solutions are tailored to meet specific business requirements.

• Proof of Concept: Lead the development of Proof of Concept (POC) solutions to demonstrate the feasibility and effectiveness of proposed Salesforce features and enhancements.

• Testing and Quality Assurance: Coordinate User Acceptance Testing (UAT) and oversee the Go-Live process. Develop test plans, scripts, and execution strategies to validate that solutions meet business requirements.

• Documentation: Create comprehensive documentation including business requirements, process flows, and user guides. Use visual aids such as flow charts and screenshots to enhance understanding.

• Continuous Improvement: Identify opportunities for process improvement and automation. Propose enhancements to Salesforce functionality that drive efficiency and support business growth.

• Team Collaboration: Work closely with cross-functional teams, including developers, support, and QA, to deliver high-quality Salesforce solutions.

Qualifications

• A minimum of 5 years of experience in enterprise software as an analyst or product owner.

• Salesforce Certified (Administrator, Service Cloud, Sales Cloud, Business Analyst preferred)

• Experience with configuration and customization on the Salesforce platform

• Proficiency with Salesforce reports and dashboards

• Proven capability to understand business strategies and application objectives, and translate those requirements into effective process designs.

• Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.

• Strong presentation skills; able to optimally present a point of view and clearly articulate the rationale to a variety of team members

• A great listener with the ability to communic