Senior Business Systems Analyst

Job Title: Senior Business Systems Analyst
Status: Exempt
Reports to: Manager - Enterprise Cores and Applications
Department: Enterprise Lending
Job Code: 11165
Pay Range: $102,000.00 - $110,000.00 Annually
Location: Remote in CA


WHO WE ARE:
Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values.

WHO YOU ARE:
You are a results-driven Senior Business Systems Analyst with expertise in translating complex business needs into innovative technology solutions. You excel at partnering with stakeholders, leading Agile initiatives, and managing enterprise-wide software solutions from requirements gathering through implementation and support. With strong analytical, problem-solving, and communication skills, you drive process improvements, optimize system functionality, and serve as a trusted technical advisor who delivers high-quality solutions that enhance operational efficiency and business performance.

WHAT YOU'LL DO:
• Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes.
• Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings.
• Provide high-quality analytical system solutions for key stakeholders.
• Proactively identifies software functional gaps and opportunities of improvement.
• Collaborates with product owners to create product backlog by using Agile practices.
• Creates user stories with relevant acceptance criteria.
• Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion. * Delivery Focus: * 10% Training and mentoring BSA I * 70% Project Support * 20% Department process improvement
• Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews.
• Supports Agile practices and leads the improvement of service.
• Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools.
• Provide Tier 3 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. * Operations Focus: * 10% Training and mentoring BSA I and BSA II * 20% Tickets and operational support requests * 70% Manage and support software upgrades
• Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management.
• Manage administrative functions such as, but not limited to customizations of intricate forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support.
• Effectively work to resolve complex business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation.
• Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear and proactive communication.
• Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up.
• Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions.
• Participate in on-call support for critical response to after hour application impairments or major outages as needed.
QUALIFICIATIONS AND PREFERENCES:
• Bachelor’s Degree in Information Technology, Project Management or Business Administration required
• Bachelor’s Degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred
• Equivalent work experience may be considered in lieu of a 4-year degree
• 7+ years experience in financial or health services, including technical business analysis, product development and process improvement required
• Ex