Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Systems Analyst within PNC's Lending Technology organization, you will be based in Pittsburgh PA or Dallas TX.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

We are seeking a Business Systems Analyst (BSA) to support technology delivery by translating business needs into clear, actionable requirements and serving as a key liaison between business stakeholders and technical teams.

This role is ideal for someone with strong technical aptitude, a solid understanding of testing and quality practices, and the ability to clearly communicate and document requirements through well‑written user stories.

Key Responsibilities

• Act as a technical liaison between business partners, product owners, developers, and QA teams to ensure alignment and shared understanding.
• Elicit, analyze, and document business and system requirements that support technology initiatives.
• Create and write clear user stories, acceptance criteria, and supporting documentation to guide development and testing efforts.
• Collaborate closely with QA and development teams to ensure requirements are testable, complete, and understood.
• Support testing activities by validating requirements, reviewing test scenarios, and assisting with defect triage as needed.
• Communicate effectively with stakeholders at varying levels of technical expertise, providing status updates and clarifications as required.

Preferred Skills & Experience

• Strong technical aptitude with the ability to understand system behavior, integrations, and data flows.
• Strong experience with REST APIs and JSON payload analysis
• Experience reviewing and authoring API specifications using Swagger
• Proven data mapping and data transformation experience
• Ability to understand and document complex system‑to‑system integrations.
• Ability to create and maintain end-to-end process flows and orchestration diagrams to document system interactions and decisioning paths
• Solid understanding of testing concepts, including how requirements translate into test scenarios.
• Proven experience creating and writing user stories and functional requirements.
• Experience serving as a technical liaison between business and technology teams.
• Strong communication skills, both written and verbal, with the ability to clearly articulate complex ideas.

Nice‑to‑Have Qualifications

• Hands‑on testing experience (manual or automated).
• Coding or development experience, enabling deeper collaboration with engineering teams.
• Experience working in Agile or Scrum‑based delivery environments.
• Exposure to enterprise or financial services technology environments.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed bel