Senior Business Systems Analyst

Harness is a high-growth company that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.   Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

We’re seeking a Business Systems Analyst to join our dynamic Revenue Operations & Strategy team shaping Harness’ go-to-market strategy and global expansion. Blending high-level strategy, detailed analytics and on-the-ground operations, we act as data-driven partners to GTM leadership in defining top revenue priorities, developing new initiatives, and owning field execution.

As a Business Systems Analyst you will own the optimization and management of go-to-marketing systems, ensuring they align with business goals and drive operational efficiency. We’ll lean on your expertise to analyze, recommend, enhance, and maintain our GTM tech stack, collaborating across teams to improve system performance, automate workflows, and support business growth. We need someone excited to solve complex problems, enable system optimization, and partner with leaders across GTM (Sales, Partner, SDR, Enablement, etc.).

Responsibilities

• Partner with GTM teams to analyze business processes and system needs.
• Manage and optimize key business applications, such Salesforce, Tableau, Outreach, Clari, People.ai, and more.
• Gather requirements, design solutions, and implement system enhancements to improve efficiency and scalability.
• Develop and maintain system integrations between platforms 
• Automate workflows to reduce manual effort and enhance data integrity.
• Conduct data analysis and generate reports to provide insights into system usage and business performance.
• Ensure data accuracy, governance, and compliance across business systems.
• Train end users and create documentation to support adoption and best practices.
• Stay up-to-date on industry trends and emerging technologies to recommend improvements

Qualifications:

• 5-8 years of experience in business systems analysis, RevOps, Sales Operations, or other similar roles within a B2B SaaS organization.
• Proficiency with CRM systems (Salesforce), and related GTM applications (Outreach, Clari, People.ai, Impartner, Chorus, and enrichment tooling) 
• Strong understanding of system integrations and data workflows (e.g., APIs, middleware, ETL processes).
• Excellent analytical and problem-solving skills with a data-driven mindset.
• Strong communication and stakeholder management skills, with the ability to translate business needs into technical requirements.
• Experience with process automation tools (e.g., Zapier, Workato) is a plus.
• Experience with SQL, reporting tools, or data visualization software (e.g. Tableau) is a plus.

Work Location

• This role will be out of our San Francisco, CA; Boston, MA; or New York City, NY office

What You Will Have at Harness

• Competitive salary
• Comprehensive healthcare benefits
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Flexible Time Off and Parental Leave
• Quarterly Harness TGIF-Off / 4 days
• Monthly, quarterly, and annual social and team-building events
• Recharge & Reset Program
• Monthly internet reimbursement
• Commuter benefits

The anticipated base salary range for this position is $109,000 - $158,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum tar