Senior Business Systems Analyst

Job Description

As a Senior Business Analyst, you will work with stakeholders throughout the entire organization to optimize and streamline revenue-related processes.  You will assist stakeholders in answering key strategic questions including:

1. Growth Opportunities: Identify areas for growth within the business.
2. Market Segmentation: Determine which market segments are most attractive and understand the reasons behind their attractiveness.
3. Systematic Design: Develop systematic approaches to drive insights and understanding related to growth and market segmentation.

This individual will be a critical part of a high-performing and fast-growing team with a strong entrepreneurial mindset.   For the right individual, this role can rapidly grow into an advanced position with more strategic responsibilities, autonomy, and interaction across all levels of the organization

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this position.  This list is not to be construed as exclusive or all inclusive.  Other duties may be required and assigned.

Roadmap & project oversight

• Own and drive the Rev Ops Systems Roadmap
• Proactively work with stakeholders to ensure the roadmap is optimized for business strategy & needs, and that time and resource constraints/requirements are well understood
• Manage approved projects to ensure they are delivered on time and on budget

Project scoping & requirements

• Work with stakeholders to scope, define, and prioritize project requirements - driving value beyond just system design.   
• Translate conceptual user/business requirements into functional requirements in a clear manner that is comprehensible to CIS/SFDC and overall project team. 
• Conduct interviews to gather requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods. 
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics. 
• Work with stakeholders and project team to prioritize collected requirements. 
• Assist in conducting research on third party products to meet agreed upon requirements and to support purchasing efforts. 
• Develop and utilize standard templates to write requirements specifications accurately and concisely. 
• Participate in the QA of solutions to ensure features and functions have been enabled and optimized. Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards. 

Communication & stakeholder management

• Communicate changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are clearly understood.

SME and point of contact for Tech Stack

• SME on overall Revenue tech stack and the interrelation between systems & delivered outcomes
• Primary point of contact for internal stakeholders and technical teams in relation to the tech stack.
• This includes a degree of tech administration (to the extent not covered by the SF team / others) including creating users, troubleshooting, user training, etc.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 5+ years progressive experience in business systems analysis, preferably within revenue operations.
• Strong ability to analyze complex data and business processes.
• Knowledge of relevant software and tools, such as SQL, CRM systems, and data visualization tools.
• Experience in managing projects, including planning, execution, and monitoring.
• Excellent verbal and written communication skills to interact effectively with various stakeholders.
• Ability to identify issues and develop effective solutions.

Additional Information

Life at Xplor

You’ll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of our perks and benefits: 

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social i