Senior Business Manager, Technology

Hi, we're Oscar. We're hiring a Senior Business Manager, Technology to join our Technical Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

 

About the role

The Senior Business Manager, Technology supports tech leadership to enable a strong, healthy team culture. The role helps manage day to day operations and improve existing team processes, focused on driving operational efficiency, streamlining communications, sharing information, and coordinating between the organization the role supports, the rest of the company and key stakeholders. 

As a Senior Business Manager, Technology, you will ensure the organization’s communications strategy connects team members to the mission, vision and values. You will partner with leadership to ensure department leaders can effectively navigate policy and organization changes, increasing department-wide effectiveness and drive specific onboarding processes and consult domain experts to develop effective training modules. You will work closely with the People Strategy team to ensure talent processes support the high talent bar and are optimized for the teams. You will have a platform to work with Oscar’s communications function to reinforce the strong internal and external brand of the organization. 

You will report to the Senior Director, Tech Operations.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a hybrid role in our New York City office. You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $119,200 - $156,450 per year. The base pay for this role in all other locations is: $107,280 - $140,805 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

 

Responsibilities

• Own and be creative in the execution of various department-wide processes and forums like department meetings and talent calibrations. Execution includes agenda development, meeting hosting, recaps and following up on action items.  
• Manage the production of department engagement touchpoints
• Facilitate and program manage organization-specific new hire onboarding, including organizing speakers and evaluating curriculum. Partner with subject matter experts to ensure ad hoc training materials are clear and effective.
• Collaborate with People Strategy team on talent related calibrations
• Drive change management across the organization in alignment with department and/or company priorities
• Monitor department-wide morale and company culture, including developing processes and metrics to monitor team health
• Understand the nuances between the organization’s roles and provide thought partnership on how to tailor the most important messages to different audiences 
• Create and execute processes to ensure communication channels (distribution lists, slack channels, org charts, employee listings etc.) remain up-to-date
• Evolve existing artifacts that communicate team structure and priorities; develop new ones as needs arise
• Help forge a voice for aligned organization in larger company communications and All Hands 
• Build and maintain systems to manage repeated tasks for yourself and others
• Proactively identify and implement opportunities for continuous improvement
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or 4+ years commensurate experience.
• 6+ years experience in communications, program/project management, business management or other relevant roles.
• Experience in a high-growth and fast-paced environment, directly communicating with/administering processes for audiences of 250+.

Bonus Points

• Superior writing and interpersonal skills, including the ability to tailor messages to distributed offices and both full-time/contingent workforce, and the ability capture Oscar and our leadership’s voice 
• Experience managing projects and a proven ability to meet deadlines, even when the situation requires coordination with cross-functional stakeholders
• Experience managing virtual events, including cross-functional coordination logistics, content, and strategy on events for audiences of various sizes.
• Experience and discretion working w