Senior Business Manager - People Strategy & Analytics

Senior Business Manager - People Strategy & Analytics

People Strategy & Analytics is an emerging field where Capital One is on the leading front. Our team brings cutting-edge strategy and data-driven insights to shape critical talent and workforce decisions at Capital One. We work closely with HR partners and senior executives in shaping workforce strategy, automating real-time data and improving decision-making. The team is comprised of people with diverse skills and backgrounds including: data analysts, data scientists, consultants and strategists, business analysts, HR specialists and Industrial Organizational Psychologists.

As a Business Senior Manager, you will apply your strategic and analytical skills to solve open-ended, complex questions about how we should attract, develop, and retain top talent. You will team up with world-class professionals and senior leadership and work on impactful projects. Your day-to-day might involve:

• Leading strategic projects and engaging cross-functional executives on people topics

• Using data & analysis to help executives make workforce-related decisions

• Designing new ways to understand and measure associate potential

• Developing analyses and tools to help drive scalable impact at Capital One

…and you will do it all in a collaborative environment that promotes continuous learning, rewards innovation, and prioritizes your development.

Specific responsibilities include, but are not limited to:

• Strategic problem solving: Identify high impact opportunities to transform the associate experience, conduct analysis, and share insights that inform solutions

• Design: Drive and build key programs and analytics solutions for our partners, including measurement strategy, attribution modeling, and automated insights

• Experimentation: Partner with clients in experiment design and analysis to better understand key drivers of associate behavior

• Insights & analysis: Analyze the impact of our programs and combine those insights with the latest thinking in organizational strategy to help our clients make data-driven, informed decisions

Successful Team Members Demonstrate Competencies In These Areas

• Purpose: You feel a deep personal connection to improving the associate experience and are motivated by applying advanced analytics in a mission-driven way

• Analytical thinking: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation. Identify opportunities for improvement and use data to make strategic and tactical recommendations

• Execution: Develop and test hypotheses, design solutions, assess operational feasibility, support implementation efforts, and develop plans and tools for monitoring outcomes

• Partnership: Collaborate effectively with other team members and clients both in HR and cross-functionally 

• Communication: Strong written and oral communication skills, including visualization skills (i.e., able to “tell the story” and highlight key insights in a clear and concise manner that is easily understood by stakeholders)

• Results focus: Drives for results and achieves important goals applying strong organizational skills and detail orientation, even amidst ambiguity

Basic Qualifications:

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)

• At least 2 years of experience in quantitative analysis

• At least 2 years of experience in qualitative analysis

• At least 1 year of experience in people management

• At least 1 year of experience in project management

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 2+ years of experience in SQL querying 

• 2+ years of experience in Python

• 4+ years of experience in business analysis

• 2+ years of experience in consulting

• 5+ years of experience in quantitative analysis

• 5+ years of experience in qualitative analysis

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