Senior Business Execution Consultant

About this role:

Wells Fargo is seeking a Senior Business Execution Consultant for the Fraud & Claims Management Contact Strategy and Management Team as part of Consumer Operations. You will care for the customer experience, use project management skills, and participate in stakeholder meetings in support of customer communications. The team supports automated and digital customer communications for Fraud and Claims Management processes including HTML emails, web pages, and ADA tagging. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Attend, participate, and contribute to all Agile ceremonies and project initiative calls as applicable
• Create and modify HTML email templates, PDF documents, and customer letter content using Wells Fargo Branding and Writing guides
• Schedule and participate in ongoing work effort meetings with stakeholders
• Document requirements, benefits, and costs associated with a work effort during intake prioritization
• Support Digital Properties Policy, Telephone Consumer Protection Act, and Americans with Disabilities Act regulatory requirements and documentation
• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ years of CoBRRa experience
• 2+ years of SQL or Java Script query language and logic statement experience
• 2+ years of experience with streamlining and automating processes
• 1+ years of fraud & claims operations experience
• Knowledge and understanding of technology infrastructure: data and functions strongly desired including terminology and coding
• Knowledge and understanding of technology testing: design and coding
• Exposure to projects and initiatives with a focus on post production validation, deployment, and testing
• Experience building partnerships and consulting effectively with leadership
• Experience consulting with stakeholders and guiding peers towards agreement
• Excellent verbal, written, and interpersonal communication skills
• Ability to analyze business requirements and transform those requirements into actionable instructions
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Ability to work independently and with a team on assigned tasks

Job Expectations:

• This position offers a hybrid work schedule

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Locations:

• 1525 W WT Harris Blvd Charlotte, North Carolina 28262-8570
• 2800 S Price Rd Bldg D 2nd Floor Chandler, Arizona 85286-7808
• 800 S Jordan Creek Pkwy West Des Moines, Iowa 50266
• 7711 Plantation Rd Roanoke, VA 24019-3224

Preferred locations listed above. Other core locations within the Wells Fargo Consumer Operations, Fraud & Claims Management footprint may be considered. Relocation assistance is not available for this position.

Posting End Date: 

26 Jan 2025

*Job posting may come down early due to volume of applicants.

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