Senior Business Analyst

About JSSI For more than 35 years, Jet Support Services, Inc. (JSSI) has been the leading independent provider of maintenance support, advisory services, software, and financial tools to the business aviation industry. With 6,000+ aircraft supported by maintenance programs and software platforms, JSSI leverages this wealth of data, scale, and innovation to drive cost savings and provide custom solutions that align to the interests of each client, regardless of make or model. Learn more at jetsupport.com.JSSI products and services include:Maintenance Programs. Hourly Cost Maintenance Programs to stabilize maintenance budgets, maximize aircraft availability and enhance residual value.Parts & Leasing. Experienced product line specialized team who leverages our All-OEM inventory and global vendor relationships and go beyond parts sourcing to find optimal customer solutions.Software: Traxxall and Conklin & de Decker. Powerful data platforms to help you make more informed decisions, from choosing the right aircraft to tracking your maintenance, inventory, and MRO projects.Advisory Services. Objective insights and independent technical advice from a global team of technical advisors and ASA-accredited appraisers for virtually any business jet, turboprop or helicopter.Aviation Capital. Customized asset-based finance solutions for business aviation.
Position Summary: We are seeking an experienced Senior Business Analyst to join our Maintenance Software Product team. This role is deeply embedded in the product development lifecycle and contributes across discovery, definition, delivery, and validation of new and existing functionality. Senior Business Analyst works closely with internal and external stakeholders to understand business needs, translate them into clear product and technical requirements, and support successful implementation. This includes activities such as stakeholder discovery sessions, requirements definition, wireframes and mockups, system support, user acceptance testing, and release coordination. The ideal candidate is naturally analytical and curious, comfortable working with complex systems, and able to clearly explain technical concepts to both technical and non-technical audiences. This role requires someone who can quickly build domain knowledge, adapt to evolving customer needs, and contribute meaningfully to products in the business aviation industry. This position reports to the Director of Product and collaborates closely with Product Management, Engineering, QA, Operations, and external stakeholders.  

Duties and Responsibilities:

• Support and advance the product vision by researching, ideating, sketching, and validating high-quality user experiences for our business aviation software products. 
• Partner closely with stakeholders to understand and define project goals, requirements, and success metrics, while considering technical feasibility and design implications. 
• Develop a deep understanding of existing product functionality, business logic, and customer workflows to support ongoing enhancements and growth initiatives.
• Translate concepts and requirements into clear deliverables, including wireframes, user stories, acceptance criteria, process flows, and supporting documentation. 
• Collaborate with the Engineering team to explore technical implementation options and identify realistic, creative solutions to constraints or challenges.
• Work closely with the QA team by defining acceptance criteria, supporting test planning, reviewing results, and guiding overall testing approaches.
• Coordinate and participate in user acceptance testing, including test execution, issue validation, approvals, and release readiness activities. 
• Make informed design and user-experience decisions related to new, core, and future features, balancing usability, consistency, and technical constraints. 
• Contribute to and help improve existing product and delivery processes; assist in defining new processes where gaps exist. 
• Collaborate effectively with cross-functional team members, including other analysts, developers, project managers, QA, and others. 
• Assist in creating supporting documentation such as release notes, user guides, and other supporting content. 

Desired Credentials:

• Bachelor’s degree in a relevant field such as Business Administration, Information Systems, Computer Science, Engineering, or a related discipline. 
• 5+ year experience in a related field such as business analysis, project management, or a related role within a software or technology-driven environment. 
• Experience working in regulated, complex, or data-rich domains (e.g., aviation, maintenance tracking, inventory management, financial services, insurance) is a str