Senior Business Analyst

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance. 

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

JOB SUMMARY
Our team is seeking a dynamic Senior Salesforce Business Analyst who will work closely with Marketing, Sales, Finance and other stakeholders to define the system roadmap and implement solutions that align with business objectives and foster scalability. The ideal candidate must have a strong understanding of Salesforce platforms, Configure Price Quote system, Agentforce, business processes, and a proven track record of translating business needs into effective technical solutions. The Salesforce Business Analyst will play a key role in bridging the gap between business requirements and Salesforce implementation, ensuring successful project delivery. Growth in the role will require the Sr Salesforce Business Analyst to assess TriNet's evolving needs, enhance internal and external user experience, and apply skills and insight to propose high-value changes to the processes, policies, and systems.

Essential Duties/Responsibilities - TIME
•    Lead Salesforce development projects from conceptualization to implementation    10%
•    Requirements Gathering: Collaborate with stakeholders to understand business requirements and objectives. Conduct workshops and interviews to elicit detailed and clear requirements    20%
•    Documentation:
Document and maintain detailed functional specifications, user stories, and process flows.
Create and update documentation related to system configurations and customizations. 20%
•    Salesforce Configuration:
Configure and customize Salesforce applications to meet business requirements.
Collaborate with developers and administrators to implement solutions.    15%
•    Data Analysis:
Perform data analysis to ensure data integrity and accuracy within Salesforce.
Identify data migration needs and collaborate with data migration specialists    5%
•    Testing and Quality Assurance:
Develop and execute test plans, ensuring that solutions meet quality standards.
Collaborate with QA teams to perform system testing and user acceptance testing.    5%
•    User Training and Support:
Provide training to end-users on new features and functionalities.
Offer ongoing support and troubleshooting assistance.    5%
•    Report and Dashboard Creation:
Design and create reports and dashboards to visualize key performance metrics.
Work with stakeholders to understand reporting needs and optimize data visibility.    5%
•    Collaboration:
Collaborate with cross-functional teams, including developers, administrators, product owners/managers, project managers, and business stakeholders, to ensure the CPQ system effectively supports sales operations and drives business growth.    15%
 

Required for All Jobs
•    Performs other duties as assigned
•    Complies with all policies and standards

QUALIFICATIONS

Education- Required/Preferred     
Bachelor's Degree or equivalent experience - Required    

Work Experience
Experience Required/Preferred     
Typically 5+ years Proven experience as a Salesforce Business Analyst or similar role -Required    

Licenses and Certifications
Licenses/Certifications Required/Preferred     
Salesforce Administrator or Business Analyst certifications  - Required    
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