Senior Billing Operations Analyst

Join SADA as a Senior Billing Operations Analyst!

Your Mission

As a Senior Billing Operations Analyst at SADA US, you will be assisting the billing operations management process, including all activities required to deliver effective and timely customer billing. You will be a key player in the service we provide our customers. This role will set up customer billing and credit information in the ERP system and work closely with management on credit procedures. The Senior Billing Operations Analyst is also responsible for working with customers and internal employees to send invoices and credit memos, answer customer questions, and resolve issues while maintaining a high level of customer service in all communications. This role will be supporting SADA's US-based Finance team reporting to the Director of Billing Operations.

Primary duties include:

• Preparing, issuing, and sending invoices
• Reviewing invoices to ensure billing accuracy
• Reviewing sales order reports to ensure the billing of all sales orders
• Reconciling invoices with balance sheet reports and resolving any discrepancies
• Receiving and processing customer payments through NetSuite 
• Communicating with our external customers and internal departments, resolving issues, and providing clarifications
• Working closely with SalesOps, Sales, Accounting, and Project Management Teams to resolve customer questions or invoice issues
• Maintaining accurate records about the customer payment status
• Investigating customer payment and billing issues as directed by the  Revenue Operations team
• Preparing reports and meeting billing deadlines
• Assisting with month-end close responsibilities related to billing 

This role is best suited for someone who is cool under pressure, highly organized, process-driven, and a critical thinker.

Pathway to Success 

Your success starts by positively impacting the direction of a fast-growing practice with vision and passion. Moreover, success will come from showcasing our core values in action.

#BeOneStepAhead: The candidate will be working with large volumes and varied types of orders and quotes on a daily basis and will always need to be thinking ahead in order to manage the details effectively and thrive in a changing environment.

Expectations

Customer Facing - You will interact with customers on a regular basis, sometimes daily, other times weekly/bi-weekly.

Onboarding/Training - The first several weeks of onboarding are dedicated to learning and will encompass learning materials/assignments and compliance training, as well as meetings with relevant individuals. Details of the timeline are shared closer to the start date. 

Job Requirements

Required Qualifications: 

• BA/BS degree or equivalent degree in Finance, Accounting, Business, Economics, Statistics, or related quantitative field 
• 7-8 years of experience
• Proficient understanding of basic accounting theory (e.g. Accounts Receivable & Revenue)
• Intermediate to advanced level excel and established experience with vlookup, pivot tables, IF/IS formulas
• Highly organized with excellent attention to detail
• Energetic, personable, and comfortable working under tight deadlines
• Independent and self-motivated, yet willing to work within a team environment
• Not afraid to work fast and ask lots of questions
• Ability to multitask  
• Excellent communication skills (written and verbal)
• English language proficiency

Useful Qualifications:

• Master’s degree preferred
• Accounting experience
• Netsuite Experience
• High computer application literacy including ERP systems 
• Ability to learn multiple customer portals
• Understanding of sales tax procedures

 

The base salary range for this full-time position is $80,000-$120,000 + bonus + benefits. Within the range, individual pay is determined based on job-related skills, experience, relevant education/certification or training, and work location.

 

About SADA An Insight company

Values: SADA stands for inclusion, fairness, and doing the right thing. From our very beginning, we’ve championed a diverse workplace where we support and learn from each other, amplifying the impact we make with our customers. We’re proud that our teams are composed of contributors who represent a wide array of backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer. Our five core values are the foundation of everything we do:

1. Make Them Rave
2. Be Data Driven
3. Think One