Senior Benefits Specialist

As a member of the Benefits organization, your focus is to support U.S. employees and their families by answering benefits related inquiries. This involves answering inquiries and escalations to the Oracle Benefits Portal via email and telephone on a broad array of benefit plans, eligibility, and enrollment systems. The Oracle Benefits team takes pride in providing personalized service to the large U.S. population of about 70,000 employees and their families. 

 

The Senior Benefits Specialist spends the majority of their time answering benefits inquiries from employees via written email. You will also have phone/zoom conversations with employees regarding benefits questions, if needed.  Other responsibilities can include:

• day to day administration activities such as providing data and reports to payroll, finance and outside vendors
• managing projects
• assisting with implementation of new programs
• leading or assisting in informational webinars such as new hire orientation and program overviews

 

Duties and tasks are standard with some variation. Below are some traits that we seek when hiring an ideal candidate.

Career Level - IC2

Knowledge, Skills and Abilities:

• Has knowledge of benefits programs; for example, medical/vision/dental plans, 401(k), Affordable Care Act Reform, ERISA, ADA, Workplace accommodations, FMLA and disability programs
• Is customer service focused
• Adapts communication style to fit the audience
• Offers new ideas and innovative solutions
• Is a team player, encourages participation and is willing to offer help where needed
• Takes initiative and is proactive in their approach to problem solving
• Works under pressure and is able to handle multiple demands and competing priorities, as well as able to meet specific deadlines
• Someone that works with confidence, uses excellent judgement, and understands when to bring in other resources when necessary
• Will work with confidential employee medical information, therefore HIPAA guidelines must be adhered to
• Demonstrates ability to learn new and often complex business systems quickly and effectively 
• Assists with audits
• Demonstrates proficiency with e-mail, Word, Excel, Internet and the ability to learn other systems 

 Experience and Education: 

• Required: Three to five years of benefits experience - employee facing and administration 
• Advanced knowledge of excel
• Experience in Benefits reports; such as, enrollment data, payroll reporting, and

compliance reporting preferred

• Skilled at explaining and presenting benefits information one on one to individuals, in live presentations and webinars to employees
• B.A. or B.S. - Human Resources or equivalent experience 

Professional Characteristics: 

• Excellent communication and customer service skills 
• Outstanding written communication skills
• Excellent listener and can ask good questions so as to learn customer needs 
• Takes initiative and uses all available resources 
• Excellent research and problem solving skills
• Effectively manages time and priorities to meet service levels
• Self-motivated, focused, and driven to achieve goals
• Exercises judgment, initiative, and discretion when providing solutions to customers
  
   

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $27.02 to $54.13 per hour; from $56,200 to $112,600 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to al