Senior AV Technician

Senior AV Technician 📍 Central London | 💼 Permanent, Full-Time | 💰 £42,000 - £44,000 + Bonus & Benefits Join a Prestigious Central London Venue ROLE SUMMARY As a Kinly AV Senior Technician you will be expected to support the requirements of the company by providing support of AV & VC equipment across the business, leading and taking responsibility for 2nd and 3rd line technical faults.   AV team members must be able to quickly adapt to fast-paced changing environments, and schedules. They need to carry themselves well and provide a high-class service both personally and technically. The team will follow a shift pattern based upon a working week between the hours of 07:30 & 21:00 ensuring coverage throughout the period.    IDEAL CANDIDATE We are seeking a highly proactive individual with a strong grasp of AV/VC technologies as applied in corporate settings. The ideal candidate should hold industry-recognized AV qualifications, be motivated to expand their knowledge through training, and excel in communication. Presenting oneself professionally with a friendly and outgoing demeanor is essential, coupled with a positive attitude. This person should readily take responsibility for system ownership and upkeep while consistently seek to surpass expectations. Proficiency in administration, computer technology, PC applications, and networking is a must. Experience supporting other blue-chip companies within the AV industry is desirable.   ROLE, RESPONSIBILITIES AND, SKILLS Acting as a technical resource and point of escalation when troubleshooting issues. Respond to and manage client escalations effectively by maintaining efficient communication between all relevant stakeholders. Daily room checks undertaken at the start/end of the day, such checks will take into consideration room criticality and any known hardware issues etc. Completing paperwork for each job attended. Communicate identified faults in a clear and detailed manner to our helpdesk colleagues and, where appropriate, to client stakeholders. Explain faults to the client in a way they can understand, convey the issue and what will be done to fix the problem within the agreed SLA. Fault finding of audio visual and video conferencing systems to a high level, under pressure. A good understanding of computer software and hardware systems. Maintaining site surveys and asset registers.   EVENT SUPPORT   As well as the responsibilities above, the successful candidate will also be expected to provide event support to our clients on a regular basis. Responsibilities will include:   Running AV events, including pre-event testing of audio, wireless microphone battery levels etc. Primary contact for event coordination. Liaising with clients for large events to understand their requirements. Attend pre-production meetings required for any scheduled special events. Primary support to operate global production events. Own the event experiences for the meetin