Senior Author Trainer & Manager

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

We are looking for a Senior Author Trainer & Manager to lead training strategy, champion pedagogical excellence, and drive accessibility across our authoring community. This is a high-impact role that blends instructional design, people management, and cross-functional collaboration — ideal for someone who is equally comfortable facilitating a workshop, working closely with the prototyping team, and influencing product priorities in a leadership meeting.

Key Responsibilities

Training & Continuing Development

• Plan, facilitate, and continuously improve Author Workshops and a multi-tiered training curriculum (L1–5) for new authors and Content Technology Developers (CTDs)

• Manage the transition to a new authoring environment, including managing communication and roll out, conducting training, and updating training and resource documentation

• Coordinate and conduct training on how to use AI across Courseware as needed 

• Coordinate and conduct specialized training programs including Rev1 training, Train-the-Trainer series, alt text training, and assessments training; champion AI adoption across the team by facilitating training on new tools and AI workflows, driving awareness, building confidence, and ensuring the full team is actively engaged with emerging technologies

• Maintain and periodically release updates to the Authoring Guide, ensuring it reflects current best practices

• Schedule and facilitate peer reviews across disciplines, oversee the book club program, and write and manage the Tuesday Tips series

• Plan and deliver or oversee New Markets trainings and occasional one-off trainings for sales representatives

Pedagogy

• Work with the pedagogy subject matter experts, evaluating how new tools and activities align with best instructional practices

• Advise authors and CTDs on pedagogy implementation and answer questions as they arise

• Act as the primary point of contact for author questions related to AI integration in content development

Accessibility

• Own and advance the organization's content accessibility program, including tracking outstanding alt text, coordinating CTD and SME alt text review and writing, and identifying and remediating non-alt text accessibility gaps across titles

• Respond to content-related customer questions about accessibility

• Facilitate the monthly Accessibility Work Group and participate in Wiley Accessibility Guild meetings

• Advocate internally for accessibility features on the platform and stay current on evolving accessibility regulations

New Features & Tools

• Own and maintain the Airtable database, including prioritize, automations, and ongoing updates

• Understand and communicate new feature requests clearly; gather additional information as needed to support prioritization

• Lead monthly prioritization and developer update meetings; participate in bi-weekly Content/Product meetings to inform product roadmap decisions

• Contribute to ongoing process improvement efforts

Collaboration & Leadership

• Collaborate with the product and platform team regularly 

• Represent the Training and Authoring function at leadership meetings when needed

• Demonstrate executive presence through productive engagement with colleagues across perspectives, the ability to inspire others, and composure under pressure

What We're Looking For

• Proven experience in instructional design, author training, or a similar learning & development role, ideally within a publishing or content technology environment

• Strong people management skills with experience leading and developing direct reports

• Deep familiarity with accessibility standards and a genuine commitment to inclusive content p