PLEASE NOTE: THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP

This is a 3rd shift position with the following schedule:

Hours:  10:30pm to 7:00am central

Days:    Monday through Friday

What You'll Do:

The Senior Associate of Technology Operations is responsible for monitoring the OCC production environment.  It also includes reviewing processes and procedures throughout the Production environment and driving improvements throughout. This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible and being a technical liaison to teams to ensure that operational readiness, documenting the issues impacting the business and following best practices are being adhered to.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Focus on shifting the overall operational posture from re-active to pro-active

• Analyze and report upon Production performance CI opportunities

• Analyze and report upon Production capacity CI opportunities

• Analyze and report upon Production critical-path processing CI opportunities

• Stand-up SWAT’s if when needed to drive resolution of ongoing Production issues

• Identifies and diagnoses complex problems and factors affecting Production performance

• Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions

• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)

• Consult & evangelize for operational best practices

• Collaborate across domains (ie. network, db etc) to assist with application tuning

• Adhere to any/all Production security requirements and best practices

• Adhere to any/all processes to align with regulatory requirements

• Adhere to, and advocate for, all ITIL processes (ie. Incident, Problem, & Change)

• Actively participate in Incident, Problem & Change as a ‘shepherd’ for all things Production

• Analyze repeating alerts to pro-actively identify environmental issues

• Surface any/all environmental & operational risks identified

• Evangelize for repeatably automated processes that can be scaled

• Prioritizes and align efforts to Production availability requirements and business priorities

• After hours, weekend work may be required during off hours maintenance windows.

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] Good consultative, communication, analytical, and judgment skills

• [Required] Good time management skills

• [Required] Ability to work well with clients, other systems technical staff, consultants and vendors

• [Required] Suggests solutions that make sense and are in line with future technology direction

• [Required] Optimizes the use of all available resources, and approach issues with pragmatism

• [Required] Maintains partnerships across the organization, and is able to influence leadership, peers and staff through an inclusive style and recognition of their abilities to achieve results.

Responsibilities:

• Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.

• Monitor multiple applications and systems using OCC approved software.

• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.                                        

• Report and document any processing anomalies utilizing OCC approved software. (Service Now / Remedy)   

Technical Sk