Senior Associate - SOC Analyst

Location Designation: Hybrid - 3 days per quarter 

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success. 

New York Life is seeking a skilled and detail-oriented Security Operations Center (SOC) Analyst to join our SOC team. This role is ideal for experienced cybersecurity professionals with a strong background in security operations and incident response. The SOC Analyst will support the detection, analysis, and response to cybersecurity threats by leveraging enterprise security tools, documented procedures, and incident response best practices.

This position includes hands-on monitoring and incident response activities within Google Cloud Platform (GCP) environments, aligned with enterprise cloud security standards, and offers opportunities for ongoing professional development and exposure to advanced security technologies.

What You’ll Do:

• Monitor security channels such as SIEM, EDR, dashboards, reports, ticketing systems, and communication platforms for potential security events
• Follow documented procedures to triage security alerts and determine escalation requirements
• Escalate validated incidents to senior SOC personnel or the Cyber Incident Response team (Level 3)
• Log, track, and maintain detailed case notes for all investigations within the case management system
• Leverage GCP knowledge to triage cloud-related events and recommend detection or use-case improvements
• Identify false positives and support improvements to detection accuracy under supervision
• Utilize AI-enabled tools to improve investigation speed and effectiveness
• Identify AI and automation use cases to enhance SOC efficiency and operational maturity
• Perform threat hunting activities as required
• Develop familiarity with New York Life’s security tools, infrastructure, and standard business practices to assess threat risk
• Mentor, support, and assist in training junior SOC team members
• Support SOC operations by following established playbooks and runbooks
• Participate in team reviews and knowledge-sharing sessions to strengthen SOC awareness and skills
• Support SLA compliance by adhering to investigation timeliness and accuracy standards
• Contribute to continuous service improvement by identifying opportunities to enhance alert quality and response processes
• Effectively leverage AI to improve analysis processes and reduce response times
• Engage in continuous learning to stay current on cybersecurity threats, attack techniques, and defensive strategies

What You’ll Bring:

• Minimum of 6 years of experience working as a SOC Analyst or in a comparable security operations role
• Bachelor’s degree in Computer Science, Cybersecurity, Information Systems, Engineering, or a related field; or equivalent practical experience
• Strong understanding of networking protocols such as TCP/IP, DNS, and HTTP, as well as infrastructure devices including routers and switches
• Hands-on experience with cybersecurity tools such as SIEM, EDR, SOAR, and email/phishing protection platforms (e.g., Elastic, Splunk, Palo Alto XSOAR, SentinelOne, CrowdStrike, Abnormal.AI, Cisco IronPort, Proofpoint)
• Strong understanding of Google Cloud Platform (GCP) and experience triaging security events in cloud environments
• Solid knowledge of cybersecurity concepts including DLP, IDS/IPS, firewalls, and proxies
• Working knowledge of threat intelligence, indicators of compromise (IOCs), and threat hunting methodologies
• Foundational understanding of AI concepts such as large language models (LLMs), agents, and model-driven workflows
• Experience using AI/ML tools to improve day-to-day productivity through automation or agent-based approaches
• Excellent verbal and written communication skills
• Strong desire to grow a career in cybersecurity with a continuous learning mindset
• Ability to work