Senior Associate - QA Test Lead

Location Designation: Hybrid - 3 days per week 

As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success.

Role Overview:

We are currently seeking a QA Test Lead to lead our quality assurance practice within the Field Productivity value stream. The value stream is one of 6 within the New York Life’s foundational business and consists of 40 plus applications with a portfolio size of $50M.

The QA Test Lead will be responsible for leading the Quality Assurance team to ensure that all products meet quality standards before launch. This role involves defining test strategies, overseeing the execution of test plans, and coordinating with cross-functional teams to identify and resolve issues. The ideal candidate will have a strong background in software testing, leadership experience, and a passion for quality.  

What You’ll Do:

• Leadership & Management:
  • Lead and mentor a team of QA engineers, providing guidance and support to enhance their skills and career growth.
  • Coordinate with project managers, developers, and other stakeholders to ensure timely delivery of high-quality products.
  • Foster a culture of continuous improvement within the QA team.
  • Works closely with other leaders within and outside the Value Stream - Product managers, Product Owners, Tech Leads, delivery, and Integration leads to achieve desired results.
• Test Strategy & Planning:
  • Ensure. high-quality software delivery by planning, implementing, and automating all levels of testing, working in collaboration with C4Es and developers to achieve wholistic test suite leveraging enterprise tools.
  • Define quality standards and metrics for products, ensuring adherence to industry best practices.
  • Identify, track, and resolve quality issues throughout the development lifecycle.
• Execution & Reporting:
  • Oversee the execution of test cases, including manual and automated testing, to validate product functionality, performance, and reliability.
  • Collaborate with development teams to create and maintain automated test scripts.
  • Analyze test results, generate detailed reports, and present findings to stakeholders including recommended corrective actions.
  • Supports user acceptance testing conducted by business partners or end users.
  • Reviews developer and tester test plans and UAT plans to ensure comprehensive coverage.
  • Track and report on key QA metrics, such as defect density and testing coverage.
• Process Impro