Senior Associate, Product Management- Acquisitions

Senior Associate, Product Management- Acquisitions

Senior Associate, Product Management- Acquisitions

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you

 

In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas:

• Human Centered 

  • You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design

  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

• Business Focused 

  • Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs

  • You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk

• Technology Driven 

  • You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology 

  • You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers

  • You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

• Transformational Leadership 

  • By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams

  • You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert

About the Team

The Acquisitions team is hiring a Product Manager to manage the customer journey from application to approval. Specifically, this person will focus on the vital role customer service agents play in helping applicants.

We equip agents with tools to optimize the customer experience, reducing friction and enabling swift decision outcomes to ensure booked customers transition efficiently from application to spend with satisfaction. The Empath servicing tools we provide are used daily by agents to check application status and facilitate customer and agent interactions.

We are looking for a Product Manager who:

• Has a passion for problem solving and comfortably navigates ambiguity: Discover and validate problem statements to reimagine and design customer-focused solutions

• Defines and launches new capabilities that drive key business outcomes: Manage product development process including backlog management, documentation, prioritization, test case and execution review, and production validation

• Partners with Tech: Work closely with engineers to explore possible solutions, considering opportunities for reuse, scalability, and maintainability

• Collaborates cross-functionally with diverse teams and stakeholders: Engage SMEs to better understand opportunities and keep stakeholders informed as new capabilities are launched

We want you if you are: 

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with am