Senior Associate, Product Development

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Senior Associate, Product Development will play a key part in the product development process, supporting the successful execution of projects from concept to launch. In this position, you will focus on Credit, Fraud, and Pricing strategies used in our Private Student Loan origination process. You will also work collaboratively with our external vendor, FNI, and various internal areas to analyze system change requests and help translate those into technical requirements that will drive meaningful business results while minimizing risk to our loan portfolio.

This position emphasizes a commitment to internal customer support; ensuring that business partners’ questions are answered and needs are met in a timely, clear, and concise manner. This includes troubleshooting issues identified by stakeholders and customers and collaborating with others in the organization to remediate applications when needed.

The position requires the ability to identify, study and solve business problems using analytical and technical expertise along with the ability to present results to various audience levels. The candidate is a motivated self-starter with a passion for digging into complex data to reveal opportunities. They can work autonomously and effectively in a dynamic and changing work environment.

You must be detail-oriented and a team player with commitment remove impediments for the team, delivering value in an iterative way. You will assist the Product Owner to define, execute, and manage the user stories for a kanban development team.

What You'll Do

• Assist in managing the product development lifecycle, including requirements gathering, design, development, testing, and launch, ensuring projects are delivered on time and within scope.

• Collaborate with product managers, engineers, and designers to translate product requirements into actionable tasks and project plans.

• Support the execution of product development projects, ensuring adherence to project schedules, milestones, and quality standards.

• Contribute to the creation and maintenance of product documentation, including specifications, design documents, and user manuals.

• Assist in coordinating and facilitating product testing, gathering feedback, and identifying areas for improvement or refinement.

• Assist in monitoring and tracking project progress, identifying and escalating risks or delays as necessary.

• Assist in researching and remediating application decisions or pricing, as needed

• Monitor reports and dashboards, as instructed, to proactively identify issues and determine next steps for resolution

• Perform assigned controls to ensure the business is well-managed
  
  

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum: Indicate minimum education, skills and experience required.

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