Become a part of our caring community and help us put health first
 

At Humana, we’re committed to building efficient, scalable, and compliant marketing operations that support our mission to help people achieve their best health. As a Senior Associate, Process Transformation & Optimization, you’ll play a key role in identifying, designing, and implementing process improvements across marketing execution, regulatory workflows, and operational delivery.

You’ll work cross-functionally to drive transformation initiatives that enhance speed-to-market, reduce risk, and improve member experience. Your work will help lay the foundation for scalable workflow automation and platform enablement across the marketing ecosystem.

Process Discovery & Optimization

• Lead and support process improvement initiatives across regulated content, campaign execution, intake, and fulfillment workflows

• Facilitate discovery sessions, root cause analysis, and stakeholder interviews to identify inefficiencies and pain points

• Translate business needs into scalable, compliant future-state processes aligned with enterprise standards

Workflow Mapping & Enablement

• Create detailed process maps, decision trees, and supporting documentation to guide platform configuration and automation

• Partner with product managers and platform teams to ensure workflows are accurately translated into technical requirements

• Develop and maintain SOPs, training materials, and governance documentation to support adoption and consistency

Cross-Functional Collaboration

• Collaborate with stakeholders across Marketing, Compliance, Technology, Creative, and Vendor Management to implement process enhancements

• Act as a liaison between business and technical teams to ensure alignment on workflow goals, constraints, and success metrics

• Participate in enterprise-wide transformation initiatives by aligning marketing operations with strategic goals

Innovation & Continuous Improvement

• Monitor performance metrics and KPIs to evaluate the impact of improvements and identify areas for ongoing optimization

• Contribute to a culture of continuous improvement by identifying new opportunities to streamline operations and reduce risk

• Stay informed on best practices in marketing operations, process design, and intelligent automation

• Improve operational efficiency and reduce execution risk through process redesign

• Enable faster, more compliant delivery of member communications

• Foster a culture of continuous improvement and cross-functional collaboration

• Support innovation in marketing operations by aligning processes with evolving business needs

Use your skills to make an impact
 

Required Qualifications

• Bachelor’s Degree in Business, Marketing Operations, or a related field or equivalent work experience

• 3+ years of experience in process improvement, operations, or project coordination

• Strong analytical, facilitation, and communication skills

• Experience with process mapping tools and methodologies (e.g., Lean, Six Sigma, Visio, Lucidchart, Miro)

Preferred Qualifications

• Lean Six Sigma Green Belt certification or equivalent

• Experience in healthcare, insurance, or regulated industries

• Familiarity with workflow automation tools and marketing technology platforms

• Exposure to change management and performance measurement frameworks

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 

$86,300 - $118,700 per year

 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while