Senior Associate, Learning and Development (Business Cards & Payments) - Remote

Senior Associate, Learning and Development (Business Cards & Payments) - Remote

Are you a self-starter, a go-getter, and a deal maker? Are you disciplined and autonomous? In Capital One’s Business Cards & Payments group, you will find a culture that expects and rewards excellence. We believe in unlocking the power of people and equipping them to do great things! We are looking for like-minded people who can share our passion for success and a high sense of urgency to deliver on customer needs.

The Field Effectiveness Team is seeking a creative and experienced Senior Learning Associate to join our Learning and Development Team. In this role, you will be responsible for contributing to and managing key components of end-to-end learning projects.  You’ll contribute to the strategic success of the field sales teams, helping to deliver best-in-class and measurable results. You will be instrumental in developing visually appealing, effective, and results-driven training materials and learning experiences that align with our organizational competencies. 

Our ideal candidate is:

• A positive, solutions-oriented problem solver who is obsessed with creating and facilitating learning experiences that drive performance for our Sales Associates

• An engaging storyteller who uses their communication strengths to inspire others and advocate for creative and innovative learning solutions

• Detail-oriented and able to translate project goals into high-quality execution

• Equipped with strong project management skills with the ability to meet deadlines in an agile work environment

• Someone who thrives in a high-energy, fast-paced environment and has the discipline to manage priorities independently

• Excellent at communication and collaboration, with the ability to work closely with cross-functional teams to meet shared goals

• Someone who has the grit to work hard and the spirit to have fun while doing it

 

Key Responsibilities:

• Utilize instructional design, adult learning methodologies and best practices to design, develop and facilitate high-quality, engaging, and results-driven learning experiences that align with organizational competencies and have clear learning objectives

• Collaborate with L&D team members, sales leaders, and internal partners to identify  performance gaps and support the implementation of high-quality, creative learning strategies

• Monitor the effectiveness of learning content through assessments, surveys, and feedback, utilizing data to suggest and implement iterative improvements

• Apply proficient knowledge of multimedia design and digital learning authoring tools to produce professional-grade graphics, animations, videos, and interactive elements

• Manage multiple learning project workstreams simultaneously, ensuring high quality and timely delivery

• Keep up-to-date on digital education trends and technologies to ensure our training programs remain effective

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of experience in Learning and Development or Instructional Design 

• At least 2 years working with digital learning authoring tools (Articulate Storyline) and multimedia suites (Camtasia)

• At least 1 year of experience measuring and reporting on learning outcomes (surveys, assessments, or performance data to evaluate training effectiveness)

• At least 1 year of experience facilitating content and using instructional design models

• At least 1 year of experience with audio and video editing software

Preferred Qualifications:

• Bachelor’s degree or military experience 

• 1+ year of experience supporting learning for sales teams

• Experience using AI coaching tools  

• Experience in video production, podcasts and digital learning

• Experience engaging and collaborating with internal stakeholders 

• Demonstrated application of adult learning methodologies (Bloom’s Taxonomy, Kirkpatrick’s Levels of Evaluations)

We recognize that many life paths ca