Senior Associate Infrastructure End User Support Specialist
CLS GroupAbout the role
About CLS:
CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.
Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.
CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.
Our ambition to make a positive difference starts with our people. Our values underpin everything that we do at CLS and define our working environment:
- Pivotal purpose
- Trusted guardian
- Targeted innovation
- Facilitate connections
- Delivering excellence
- Inclusive culture
Job Information:
- Functional Title: Infrastructure End User Support Specialist
- Department: Digital Workspace
- Corporate Level: Senior Associate
- Reports To: Vice President, Infrastructure End User Support
- Location: London, on-site 2 days per week
A Senior Associate role for an Infrastructure End User Support Specialist who can lead escalations, mentor colleagues, support modern endpoint management, and help launch our new Technology Bar.
Overview of the role:
CLS is modernizing the way technology is delivered to colleagues. We are moving further into a Windows 11 and Microsoft Intune managed estate, reducing reliance on legacy endpoint tooling, and opening a new Technology Bar in our refurbished London office. We are looking for a highly experienced Senior Desktop Support Engineer to become the senior technical member of our London End User Computing team. This is more than a traditional desktop role: you will be the person the team turns to for complex escalations, practical judgement, coaching, technical standards and service improvement. The role combines hands-on support, endpoint engineering, technical leadership, hardware service capability and project contribution. It is ideal for someone who wants to influence how an End User Computing function operates rather than simply work through a ticket queue.
What you will be doing:
How you will spend your time
- Desktop Support - 45% - Senior escalations point for Windows 11, Microsoft 365 collaboration technologies, meeting rooms, executive support and complex incidents.
- Endpoint Engineering - 25% - Intune, Autopilot, application development, endpoint compliance, hardware standards and device lifecycle management.
- Technology Leadership - 20% - Mentoring engineers, leading investigations, improving documentation, setting standards and acting as the senior technical voice of the team.
- Continuous improvements & innovation - 10% - Technology Bar development, automation of processes, Windows 11 rollout support, process optimization and measurable service improvements.
What we are looking for:
We are not looking for someone who only resolves individual tickets. We are looking for someone who asks why the issue happened, whether it will happen again, how the team can prevent it, and what can be improved so the next user has a better experience.
Key Technologies include:
- Windows 11
- Microsoft Intune / Windows Autopilot
- Hardware vendor warranty tooling
- Microsoft Entra ID
- Microsoft 365
- Exchange Online
- Microsoft Teams
- OneDrive
- Endpoint Security
- Active Directory
- ServiceNow
- PowerShell
Secondary / legacy technologies
- SCCM - Supporting the transition to Intune
- Citrix - Supporting the virtualized environment
- Group Policy - Hybrid estate support
Our commitment to employees:
At CLS, we celebrate inclusion and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:
- Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US:
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