Senior Associate, Business Systems

About Unreal

We're on a mission to unjunk the world, starting with our favorite food group: CHOCOLATE.

Our story began when two kids who loved candy got tired of being told they couldn't eat it. All their favorites were filled with artificial ingredients, excess sugar, and stuff they couldn't pronounce. Why did something that tasted so good have to be so bad for them? OR DID IT?

That question inspired our mission: to unjunk the world. Unreal was born, and it sparked a ripple of change. With real, simple ingredients, no artificial anything, way less sugar, and unbelievable taste, those kids proved that better was possible (and, well, better).

Today, we're shaking up an old-school industry, winning over a devoted fanbase, and showing up on more and more shelves every day.

Job Summary

We're seeking a detail-oriented Senior Associate, Business systems to join our team and support our financial systems infrastructure, with a primary focus on EDI (Electronic Data Interchange) operations and NetSuite implementation projects. 

The Senior Associate, Business Systems will play a critical role in scaling our EDI operations while enabling process improvements across finance, operations, and supply chain through NetSuite enhancements. This role directly impacts order accuracy, fulfillment efficiency, and system reliability by enabling scalable, well-documented business systems that improve automation and cross-functional visibility.

This role is ideal for someone early in their career who is eager to grow their skills in ERP systems, supply chain technology, and business process optimization while becoming a trusted internal systems expert.

The Senior Associate, Business Systems will be a vital member of the Unreal Accounting team and report to the Director of Business Systems.

 

What You’ll Do

• Manage day-to-day EDI issues and troubleshooting across customer and vendor connections
• Lead new customer EDI onboarding, including setup, testing, and documentation
• Coordinate EDI integration expansion with our 3PL partners to improve order fulfillment and inventory visibility
• Monitor EDI transaction flows and resolve mapping or transmission errors
• Maintain EDI documentation and standard operating procedures
• Facilitate discovery sessions with stakeholders across finance, operations, and supply chain teams in collaboration with the Director of Business Systems to document business needs
• Document business requirements for NetSuite and other financial system enhancements
• Translate business needs into clear, actionable technical specifications
• Support process improvement initiatives by analyzing current workflows and identifying optimization opportunities
• Create Business Requirements Documents (BRDs) and process flow diagrams
• Assist with NetSuite configuration, testing, and user acceptance testing (UAT)
• Support financial systems integrations and data validation efforts
• Coordinate with technical teams and vendors to ensure successful project delivery
• Provide end-user support and training for financial systems and EDI processes

 

Who You Are

• 2-3 years of experience in business analysis, EDI operations, or ERP systems support; experience in a CPG or supply-chain-driven environment is strongly preferred
• Bachelor’s Degree in Information Technology or related discipline
• Basic understanding of EDI standards is required; experience with transaction sets (850 Purchase Orders, 810 Invoices, and/or 856 ASNs) is strongly preferred
• Experience with NetSuite or other ERP platforms (Oracle, SAP, Microsoft Dynamics)
• Exposure to EDI platforms (TrueCommerce, SPS Commerce or similar) is preferred
• Experience creating Business Requirements Documents (BRDs) and process flows
• Strong analytical and problem-solving skills with exceptional attention to detail
• Excellent written and verbal communication skills; comfortable working cross-functionally
• Proficiency in Microsoft Excel and strong general technical aptitude
• Ability to manage competing priorities in a fast-paced environment
• Knowledge of order-to-cash and procure-to-pay processes and how EDI supports these workflows is preferred
• Hands-on experience supporting EDI operations in a production environment, including monitoring, troubleshooting, and onboarding trading partners is preferred
• Familiarity with 3PL systems and warehouse management concepts is preferred
• Understanding of manufacturing or distribution business environments is preferred
• Previous experience within a CPG organization is preferred

 

While Unreal’s