Senior Associate, Administrative Support

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Senior Associate, Administrative Support will provide administrative support to our organization and senior management. The ideal candidate will be responsible for managing and prioritizing administrative tasks, ensuring the smooth and efficient day-to-day operations of the organization, and assisting in the implementation and improvement of administrative policies and procedures.
 

What You'll Do

• Provide administrative support to senior management, including scheduling meetings, managing calendars, and coordinating travel arrangements.

• Manage and maintain electronic and physical records and files, including confidential information.

• Assist in the development and implementation of administrative policies and procedures to ensure efficient and effective operations.

• Oversee the management of office supplies, equipment, and facilities.

• Develop and maintain strong working relationships with internal and external stakeholders.

• Monitor and report on the team's performance and identify areas for improvement.

• Provide guidance and support to the administrative support team to ensure excellent customer service is provided to all internal and external stakeholders.

• Ensure compliance with company policies, procedures, and regulatory requirements.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
 

What you have

Minimum education, skills and experience required.

• Excellent organizational, planning, and time management skills.

• Strong communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.

• Demonstrated ability to prioritize tasks in a fast-paced environment.

• Experience with office software and equipment, including Microsoft Office Suite and office management software.

• Strong problem-solving and decision-making skills.

• Ability to maintain confidentiality and handle sensitive information.

• Ability to work independently and as part of a team.

• Willingness to work flexible hours as needed.

Preferred education, skills, and experience.

• Bachelor's degree in Business Administration, Management, or a related field.

• Minimum of 3 years of experience in administrative support.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited num