Senior Architecture Engineering Lead, SVP

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Position Overview:

The Senior Architecture Engineering Lead is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology Team. This role will be operating within the Engineering & Architecture team within our Operations Technology group in Citi. The overall objective of this role is to lead applications systems analysis and programming activities.

We are seeking a highly experienced and versatile Senior Architecture Engineering Lead to drive enterprise architecture initiatives. The ideal candidate will possess a strong blend of technical expertise, strategic vision, and leadership capabilities to navigate complex organizational landscapes.

Responsibilities:

• Lead integration of functions to meet goals, deploy new products, and enhance processes
• Analyze complex business processes, system processes, and industry standards to define and develop solutions to high level problems
• Provide expertise in area of knowledge of applications programming and plan assignments involving large budgets, cross functional project, or multiple projects
• Develop application methodologies and standards for program analysis, design, coding, testing, debugging, and implementation
• Utilize advanced knowledge of supported main system flows and comprehensive knowledge of multiple areas to achieve technology goals
• Consult with end users to identify system function specifications and incorporate into overall system design
• Allocate work, and act as an advisor/coach developers, analysts, and new team members
• Influence and negotiate with senior leaders and communicate with external parties
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Facilitate collaboration between Branch Agents, Contact Center Advocates, and development teams to efficiently resolve system health issues impacting employee productivity.
• Conduct live sessions with front-line employees and tech teams to identify root causes and implement user-centric solutions for system issues.
• Enhance technology governance by incorporating employee experience metrics into best practices and compliance audits.
• Oversee operational support for internal applications, ensuring alignment with business goals and fostering employee efficiency.
• Partner with IT service management to minimize disruption and ensure continuity for employee applications.
• Collaborate with Technology partners to implement solutions