Senior Application Support Analyst - Yardi

Prologis, Inc. is the global leader in logistics real estate. In partnership with our customers and our communities, we develop modern, high-quality properties that set the standard for innovative building design and sustainability. Prologis owns or has investments in properties and development projects of ~1.2 billion square feet in 19 countries and enables 2.8% of the world’s GDP. We have committed to achieve net zero emissions by 2040. Beyond real estate, our Essentials platform optimizes the company’s global asset portfolio to provide our customers solutions that address today’s warehouse and shipping challenges. Prologis Ventures invests in logistics innovation and technology companies to modernize supply chains worldwide.

Job Title:

Senior Application Support Analyst - Yardi

Company:

Prologis

Job Title: Senior Application Support Analyst – Real Estate Applications (Yardi)

A day in the life

As an Application Support Analyst on the Business Systems Engineering – Real Estate Applications team, you’ll play a pivotal role in ensuring our real estate platforms, particularly Yardi Voyager, function seamlessly to support business operations and continuous improvement initiatives.

This is a dynamic, hands-on position that combines customer-focused problem solving with system enhancement and optimization. You’ll provide critical support to our business users, ensuring high-quality application performance and contributing to strategic projects that evolve our digital capabilities.

Key responsibilities include:

• Evaluate, analyze, and resolve end-user support requests and reported issues.
• Proactively elicit both articulated and unspoken business requirements through effective collaboration, interviews, and analysis.
• Interpret business rules, workflows, data progression, and system integrations to troubleshoot and resolve application issues.
• Document comprehensive requirement definitions, including acceptance criteria, functional specifications, and associated data models or use cases.
• Perform hands-on testing of delivered fixes and enhancements to ensure quality and alignment with business needs.
• Provide valuable input during design discussions for system enhancements
• Identify potential risks and interdependencies, recommending mitigation plans or interim workarounds as appropriate.
• Deliver end-user training and knowledge-sharing on system features and updates, supporting user enablement and adoption.
• Demonstrate autonomy in completing tasks with minimal supervision, while also embracing collaboration and team feedback.

Building blocks for success

Required:

• 5+ years of hands-on experience with Yardi Voyager Commercial, including configuration, administration, customization, and integrations.
• Strong analytical and critical thinking capabilities; a demonstrated ability to design thoughtful solutions and streamline processes.
• Exceptional communication skills—both verbal and written—with the ability to distill complex business needs into actionable requirements.
• Proven experience working with business stakeholders to define and deliver high-value solutions.
• Detail-oriented, quality-focused, and driven by customer success.
• Excellent time management skills and ability to thrive in a fast-paced environment.
• Bachelor’s degree required.

Preferred:

• Experience with Yardi International module.
• Intermediate SQL proficiency.
• Background in real estate or property management systems.
• Familiarity with Argus Enterprise.

Hiring Salary Range of: $96,000 – $145,000 . Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

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People First

Each of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.

When you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employe