Senior Analyst, Restaurant Training

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Senior Analyst, Restaurant Training, you are an Instructional Designer, responsible for developing Chipotle's operational training materials used every day by 120,000+ team members in 3,400+ restaurants located across the United States and Canada.

This role is responsible for the entire lifecycle of training, including analyzing, planning, writing, editing, developing, distributing, managing, and monitoring. They own the training for a variety of new initiatives and rollouts, including new menu items, new equipment, technology rollouts and more. They also own the training updates for evergreen training materials used to ensure successful training and day-to-day operations, including training plans, checklists, courses, videos, job aids, recipe cards, and more. They serve as the main contact for Chipotle's print provider on all printed training materials.

WHAT YOU’LL DO

• Collaborate with subject matter experts on various internal teams to understand training needs and scope of project in order to build a training strategy to present to Restaurant Training leadership
• Partner on the hand-off and review of standard operating procedures with subject matter experts, providing feedback as needed to ensure consistency and one best way across all restaurants
• Use finalized standard operating procedures to develop training content, including recipes, procedures and scripts, that adheres to Chipotle's written style guide with a conversational yet professional tone
• Develop new and engaging training materials as defined in project training strategy, ranging from eLearning, video, print and digital, to appeal to a broad spectrum of adult learners
• As needed, update existing training materials based on company changes to keep training system up-to-date
• Prepare files for final delivery through the learning management system, intranet or print, with any additional languages or localization required
• Serve as the Restaurant Training team contact for Chipotle's print provider by:
  • Organizing the planning and communication of monthly shipments to restaurants
  • Managing the production and distribution of new or updated training materials
  • Overseeing the inventory of existing training materials and reordering as needed while factoring in the cost and the needs of the business
  • Reviewing and approving estimates and invoices
• Serve as the back-up to the main administrator of Chipotle's learning management system, the Spice Hub (powered by Docebo), by:
  • Uploading and archiving files
  • Creating and updating certifications, enrollments and reports
  • Answering questions from the field
  • Building and updating learning plans and observation checklists
  • Performing any other duties required
• Provide ideas and feedback to the main and secondary administrator on the organization and user experience within the system

WHAT YOU’LL BRING TO THE TABLE

• Bachelor's degree preferred, with 3-8 years of experience in training for restaurant or retail operations.
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook), Adobe InDesign, Photoshop, Illustrator, and Articulate Rise 360.
• Knowledgeable in Articulate Storyline 360, Docebo LMS, and Microsoft SharePoint.
• Strong communication, attention to detail, problem-solving, and multitasking skills.

• Able to build and present business cases with general supervision.
• Must be able to work business hours in-person at the Restaurant Support Center in Newport Beach 4 days a week (Monday-Thursday)

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $76,000.00–$107,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cu