Senior Analyst, Enterprise Resiliency

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

*** This position requires one day onsite per week***

Position Summary

The Business Continuity Senior Analyst role will be responsible for implementing CVS Health’s Enterprise Resiliency strategy to ensure continuous improvement of the Business Continuity program across dedicated service lines. The individual will work closely with business leaders to coordinate all Business Continuity functions including but not limited to Business Impact Analyses (BIAs), risk assessments, Business Continuity Plan (BCP) development, Site Incident Management plan development, maintenance, and exercising. The role will support business units during times of crisis and interface with additional shared service partners as needed during business disruptions.
 

The position reports to the Manager of Business Continuity. The ideal candidate will possess excellent customer service skills, analytical skills, written and verbal communication skills.

Responsibilities include:

• Work with department leaders to develop BIAs, risk assessments, risk mitigation solutions, and BCPs to ensure business units can continue to manage critical business functions, satisfy regulatory obligations, and maintain compliance with client contracts.

• Collaborate with business unit leaders to identify gaps and address deficiencies in recovery strategies to enhance contingency plans.

• Facilitate the development of Site Incident Management plans and exercises.

• Support significant events in various size and scale of impact (hurricane, social unrest, pandemic) by supporting business units.

• Develop working knowledge of program tools and associated skills to train business partners with appropriate skills to support role.  

• Facilitate Business Continuity training and awareness for business leaders in all functional areas.

• Facilitate meetings, mock/simulation exercises, and emergency notifications related to the execution of Business Continuity Plans.

• Manage emergency notification system for business units and ensure updates reflect changes in staff size, location, organization, home office, and facilities.

• Utilize Business Continuity planning tool and ensure program updates are made in accordance with key deliverables.

• Perform program and project activities as assigned by Manager.

Required Qualifications

• ​3+ years of professional experience

• 1+ year of combined experience in Business Continuity, Enterprise Resiliency, Risk Management, Crisis Management, Emergency Management, Project Management, or Operational Management.

• Minor travel expected 0-5%.

• Hybrid Role – One day in office (Wednesdays)

Preferred Qualifications

• Strong project management experience.

• Experience using and maintaining BC planning tools.

• Experience with emergency notification system.

• Experience in presenting to, and proven ability to effectively communicate with senior management.

• Excellent written, oral, and presentation skills.

• Must be able to interface and coordinate efficiently with business partners locally and in remote locations.

• Excellent organizational, project, and time management skills.

• Highly motivated individual with the ability to work in an extremely fast paced environment

Education

• Bachelor's degree required or equivalent work experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  Thi