Senior Analyst-Control Management

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the USCS Control Management Risk ID & Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement.

USCS is looking for a Sr. Analyst of Risk ID & Assessment focused on ensuring control management is embedded in the day-to-day operations of our organization. This role will support New Product Development, Personal Loans, Line Management, Account Statement and Card Member Legal Disclosures servicing capabilities across products and customer experiences, including. This role will involve extensive collaboration with multiple partners across numerous business units and functional areas. 

he Sr. Analyst, US Consumer Services Risk ID & Assessment will:

• Assist in the identification and assessment of operational, regulatory, compliance, and customer experience risks throughout business processes and systems (along with business process owners)
• Facilitate Business Units in execution of risk assessments (e.g., Risk Control Self Assessments (RCSAs) and Process Self Risk Assessments (PRSAs)) including assessments tied to New Product Development, Personal Loans, Line Management, Account Statement and Card Member Legal Disclosures
• Support further assessments and testing / QA programs to ensure regulatory and internal standards are met (e.g., periodic PRSA reviews, control testing, and assessment criteria updates aligned to regulatory and business changes)
• Support control monitoring (supplemental to BU process owners testing) and compile key operational risk trends, activities, customer impacts, and events 
• Proactively help identify areas of high-risk for intervention, including conducting independent quality assurance, vertical process testing, and thematic reviews across customer-facing operational processes
• Support thematic risk reporting (levels, trends, root causes, and emerging themes) 
• Categorize controls and map against risks and processes (e.g., cross-BU process-control mapping, risk/control inventories, and process documentation)
• Support BU identification of risks and spotting areas where product, process, servicing, or control enhancements may be required within New Product Governance (NPG) and change management activities
• Support issue management, corrective action tracking, remediation validation, and sustainable control enhancement activities 
• Support risk management practices within the business, including governance routines, KRI monitoring, and escalation processes
• Maintain risk dashboards, key risk indicators (KRIs), and updated risk profiles / risk registers for ongoing monitoring
• Support sharing insights, better practices, themes, and operational risk learnings across the enterprise

Required Qualifications:  

• 2+ years experience in operational risk management (e.g., within Risk, Control Management, Compliance, and/or Internal Audit functions) with an understanding of critical operational risk management lifecycle activities 

• Project management, communication, and interpersonal skills with the ability to collaborate across business, technology, product, servicing, and governance teams

• Experience in process governance, with an understanding of processes aligned to policies, regulatory frameworks, and/or operational standards 

• Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, evaluate risk scenarios, and support effective risk-based decision making 

• Experience supporting risk assessments, control evaluations, monitoring, testing, or issue management activities across operational or customer-facing processes

Preferred Qualifications:

• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous