Senior Analyst - Contract Compliance and Pricing

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of on-site days may increase based on business needs.

Position Summary:

The Senior Analyst, Contract Compliance and Pricing position will work with a small group of process and technology experts to execute the transformation roadmap as set by leadership.

Partner with Market, Field and Corporate Finance, IT, and SBS to help support Sysco’s future state global Commercial Services delivery model.

Identify opportunities to centralize, standardize, and automate field costing, pricing and agreement services, while providing flexibility at a local level to drive competitive advantage

Help drive customer experience across Sysco’s entities by providing easy, accurate, and timely access to pricing to our contract customers

Analyze and identify issues through reporting, monitor IT incidents required to resolve systematic defects and lead projects to close SBS Customer Contract Management gaps and required enhancements.

Manage tasks as assigned by leadership, assist operations, as needed.

Primary Responsibilities:

• Contributes subject matter expertise regarding customer contract pricing administration.

• Collaborates effectively with internal and external customers and global partners to resolve pricing process issues/pain point.

• Develop training documentation for contract pricing or rebate administration processes and procedures for specialists.

• Independently organize and prioritize activities related to the administration of time sensitive contracts and to the follow-up of inquiries from customers and related parties.

• Apply business knowledge to effectively resolve customer and supplier process gaps.

• Facilitate pricing discrepancy process improvements and resolution between Suppliers, Merchandising, RVP, Operating Companies, and SBS teams based on pricing analysis.

• Analyzes customer performance accruals/payments processes

• Oversee development and implementation of metrics reporting to track accuracy and identify areas of improvement.

• Drive implementation of efficiencies, new processes, and technology changes to improve productivity and accuracy.

• Leads team efforts to identify improvement opportunities and continuously improve team performance

• Develop, improve, and implement customer programs and contract administrative processes.

• Participates in the SBS M4 business practices (includes documenting / maintaining standard processes, performing and measuring metrics, and actively participating in continuous improvement initiatives)

• Make decisions and give guidance pertaining to systems, processes related to customer agreements

• Training and Development of Global team to stabilize and improve a seamless tiered service delivery model

• Develops and applies knowledge and expertise on customer pricing processes with Sysco systems and effectively resolves related incidents and issues.

• Assist in Root Cause Analysis

• Serves as a point of escalation for complex and unique inquiries and problems that cannot be resolved through the standard troubleshooting steps. 

• As needed, assist operations in functional tasks that projects made make necessary as part of onboarding/testing/hypercare.

• Execute action plans designed to support functional strategies.

Required Minimum Education:
Bachelor’s Degree in business or analytical field OR 5 years Sysco experience with proven track record of transactional excellence.

Preferred Education:
Bachelor's Degree

Experience Required:
5+ years of work experience with emphasis on areas such as contract compliance, pricing execution, metrics management and leadership experience.  Related analytical experience sufficient to successfully perform essential functions of the job.

Experience Preferred:
Customer/Supplier Agreements, Data Analysis

Abilities and Skills:

• Working knowledge of Master Distribution Agreements and Supplier Contracts Ability to define, diagnose, and resolve business problems based on sound logic and rationale

• Excellent communication, including written and oral communication with all levels of the organization up to and including senior management.

• Strong problem management and solving skills, with the ability to work under strict deadlines, department policy, procedures

• Ability to quickly develop detailed understanding of systems and interoperability between corporate, operating company and Specialt