Senior Alliance Manager, CAM

Job Overview:

AvidXchange is seeking an Alliance Manager to drive engagement with our Community Association Management partner eco-system and play a central role in the growth of the business. Alliance Managers contribute to all touch points across the customer experience from demand generation, program marketing, sales, and customer onboarding through the lens of their partners.  In addition, Alliance Managers frequently work cross functionally with all areas of the business including operations, finance, legal, and customer care. 

If you thrive in a dynamic environment with a diverse role, passionate about making an impact and enjoy challenges that make you grow, you’ll love this job.

What you’ll do:

• Develop, execute, and evolve Go-to-Market plans that result in awareness and strong relationships and ultimately leads from Community Association Management partners focus being on sales, marketing, solutions consulting, and leadership.
• Coordinate and lead regular communication with partner sales organizations which may include weekly sales meetings, pipeline reviews, and other operational types of meetings.
• Monitor and analyze performance through both qualitative and quantitative measurements including referral activity, leads, win-loss data, marketing program effectiveness and partner engagement.
• Provide “voice of the partner” feedback across AvidXchange departments including product, marketing, sales, and post-sales teams and collaborate on improvements.
• Identify key performance objectives of your partners and align with AvidXchange’s KPIs.
• Achieve proficiency in how AvidXchange delivers value to customers and partners and be comfortable presenting to various settings including tradeshows and events.
• Support a team environment by sharing best practices and maintaining a winning mindset.
• Coordinate resolutions to existing joint customers towards a successful customer experience, including escalations.  

What we’re looking for:

• 3+ of experience working in a SaaS software company with a firm understanding and experience selling and supporting with Accounting System Partners 
• Track record of success in previous roles
• Experience is the Community Association Management Industry
• Familiar with demand generation marketing programs with ability to contribute and participate. 
• Demonstrated experience working cross functionally on various matters including process improvement, resolving issues, process workflows. 
• Knowledgeable in finance operations for middle market companies. Accounts Payable knowledge is a plus. 
• Ability to manage multiple projects, tasks at the same time project/issues.
• Proven experience to present effectively in front of groups either in person or via online tools like Microsoft Teams, Zoom, WebEx, or GoToMeeting for partner sales trainings, Customer events and/or webinars.
• Natural curiosity to learn and think creatively.
• Self-motivated with a bias toward action.
• Proficient in SFDC, MS Office, in particular Excel and PowerPoint and virtual meeting tools (e.g., Teams, Zoom, Webex, and web/cloud tools in general).
• Ability to travel up to 50% of the time 

 

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing th