Senior AI Engineer

Role OVO-View

Team: ML Engineering

Location: Hub Based - Hybrid for all

Salary banding:  £64,000 - £92,000

Experience: Expert

Working pattern: Full-Time

Reporting to: Delivery & Growth Lead

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Cross-collaboration. Ownership. Explore.

Top 3 qualities for this role: Adaptability, communication, attention to detail

 

Where you’ll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. 

You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

 

Everyone belongs at OVO:

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

 

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Our team’s vision is to pioneer an advanced ML platform, centralising the operation of all OVO’s ML models. Our goal is to empower our company and data scientists with superior ML-driven solutions. Whether we are tackling climate change or another complex challenge, we aim to make a difference.  Be part of this transformative journey with us.

 

This role in a nutshell:

As a Senior AI Engineer in our team, your role will be instrumental in developing and scaling our contact centre AI solution. You will work as the sole AI Engineer in a cross functional team. 

Your expertise will drive the delivery of innovative AI-powered features, ensuring OVO Energy remains a leader in providing seamless and tailored experiences for our customers. This role is an opportunity to leverage ML for a sustainable future while pushing the boundaries of technology.

 

Your key outcomes will be:

• Working closely within a cross-functional product team of Data Scientists, Software Engineers, and Data Engineers to build and scale our contact center AI solution as the dedicated AI Engineer.
• Develop and maintain training, evaluation, and deployment pipelines for AI, including tasks like Retrieval-Augmented Generation (RAG), fine-tuning, and large language models (LLMs).
• Work with data scientists to design and implement feedback loops, online and offline evaluation methods, and A/B testing for continuous model improvement.
• Own the observability, cost management, performance, training, and evaluation of models to ensure reliable and efficient deployments.
• Bring ML expertise to shape our target architecture, design pipelines and help define robust development processes.

Systems: GCP (BigQuery, Cloud Composer, DataForm, VertexAI, etc), GitHub, Python

 

You’ll be a successful Senior AI Engineer here at OVO if you…

• Demonstrated experience with deploying production-grade models with rigorous standards for scalability, reliability, and monitoring
• Experience in repeatable cloud infrastructure provisioning, configuration management across the MLOps architecture (including CI/CD pipelines) and database systems
• Fluency in Python, SQL and Terraform
• Strong understanding of software testing and continuous integration
• Proven ability to deliver high-quality data and software engineering projects end-to-end, translating into true commercial impact within a business
• Excellent presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders
• Ability to consult with, and sometimes challenge, teams of differing levels of data engineering knowledge
• Background in software engineering with experience working as a dedicated ML Engineer in a collaborative team

 

Let’s talk about what’s in it for you:

We’ll pay you between £64,000 - £92,000, depending on your specific skills an