Senior Advisory Services Enablement Manager

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

Your Future Team

The Atlassian Advisory Services team is a globally distributed group of experts passionate about creating customer success. As an Advisory Services Enablement Manager, you will play a critical role in empowering our Advisory Services team members through world-class learning programs, onboarding, and ongoing professional development. You’ll collaborate with subject matter experts, leadership, and cross-functional partners to ensure our Advisory Services team is equipped with the knowledge, skills, and resources needed to deliver exceptional value to our customers.

What You'll Do

• Learning Program Design & Delivery

  • Design, develop, and organize engaging learning experiences for Advisory Services team members, including onboarding, role-based training, and ongoing professional development.

  • Create and maintain a comprehensive library of enablement resources (e.g., e-learning modules, workshops, playbooks, job aids, knowledge base articles) based on Advisory Services assets and best practices.

  • Facilitate live and virtual training sessions and workshops to foster continuous learning and knowledge sharing.

• Needs Analysis & Stakeholder Collaboration

  • Partner with Advisory Services leadership, SMEs, and cross-functional teams to identify learning needs, skills gaps, and enablement priorities.

  • Conduct needs assessments and gather feedback to inform program design and continuous improvement.

  • Collaborate with Advisory Services SMEs on the delivery of the learning experiences.

• Content Management & Governance

  • Ensure all enablement content is accurate, up-to-date, and aligned with Atlassian’s Advisory Services standards and best practices.

  • Implement knowledge management and content lifecycle processes for efficient storage, discoverability, and version control (e.g., using Confluence).

• Measurement & Continuous Improvement

  • Define and track key performance indicators (KPIs) for enablement effectiveness and learning adoption.

  • Gather and analyze feedback from learners and stakeholders to drive ongoing improvements.

• Industry & Internal Best Practice Monitoring

  • Stay current on Atlassian product updates, Advisory Services methodologies, and industry trends in learning and enablement.

  • Share insights and best practices to continuously elevate the team’s capabilities.

Your Background

• Experience: 7+ years in learning & development, enablement, instructional design, or a related field, preferably within SaaS, technology consulting, or professional services organizations.

• Enablement Expertise: Proven track record designing and delivering learning programs for technical and non-technical audiences, including onboarding and ongoing development.

• Content Creation: Strong portfolio of learning assets (e.g., e-learning, documentation, workshops, video scripts, job aids).

• Collaboration: Demonstrated ability to partner with SMEs, leadership, and cross-functional teams to deliver impactful learning solutions.

• Project Management: Experience managing multiple enablement projects concurrently, prioritizing effectively, and meeting deadlines.

• Tools: Proficiency with Atlassian Confluence (or similar knowledge management platforms); experience with learning management systems (LMS) and content creation tools.

• Communication: Exceptional written and verbal communication skills; ability to translate complex concepts into clear, engaging learning experiences.

• Continuous Improvement: Data-driven mindset with experience measuring learning effectiveness and iterating on programs.

It’s Nice If You Have

• Experience enabling professional services or consulting teams.

• Familiarity with Atlassian products and Advisory Services methodologies.

• Certifications in instructional design, adult learning, or project management (e.g., CPLP, PMP, Agile