Senior Advising Coordinator (Hybrid Eligible)

The Senior Advising Coordinator is the lead point of contact for admitted and enrolled students in the online program(s). Leads work focused on student success and advising within the online program(s). Also partners with staff from the Enrollment and Student Success team in Extended Studies and academic departments to create a cohesive, transparent experience for online students from the time of inquiry to graduation.

This position may have the opportunity to work hybrid where a mix of in-person work from a Boise State worksite and an alternative work location is utilized within the State of Idaho. Candidates must be able to work on-site as needed.

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options. Join us!

The Boise State Online advising team works with online students throughout their entire educational journey. We care deeply about providing both fully online students with a positive advising experience from admission to graduation. Our team onboards students to Boise State, supports them during their time at the university, and celebrates with them at graduation. We treat each student as a unique individual, empowering and equipping them with the information and tools they need to reach their goals. We care deeply about student success and meet students where they are at to help them reach their goals. Join us as the Senior Advising Coordinator!

Recognized subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers. Independently performs the full range of responsibilities within the function; requires deep job knowledge of area typically obtained through higher education combined with experience. Manages large projects or processes and problems faced are difficult and often complex; analyzes problems/issues of diverse scope and determines solutions. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Influences others regarding policies, practices, and procedures.

● Provide academic advising and support services for students enrolled in online program(s).
● Successfully onboard admitted students prior to the start of the first semester in the online program(s). Onboarding includes an orientation to Boise State and the academic program, selecting classes, registration, textbook ordering, and preparing for class start-up.
● Assist students in developing educational plans commensurate with student needs, interests and goals.
● Provide pre-enrollment advising to students considering full-time and part-time options
● Partner with the academic program leadership, faculty, and career advisors to provide professional/career planning
● Track online program students, including the collection of relevant enrollment data, degree plans, advising notes, degree progression, and benchmarks for completion and graduation.
● Discuss academic progress as it relates to degree requirements and student interests. Advise students at key points in time while students are enrolled to get a progress update, identify an appropriate degree path, point out critical future deadlines, and gather feedback regarding the overall program experience.
● Coach students through academic difficulties, developing a growth mindset and improving academic beliefs and behaviors to achieve success.
● Interpret academic policy, rules, and regulations of online programs and universities as needed. Problem-solve a variety of student-related issues that will involve interpreting policies and procedures, fact-finding, communicating with field experts, creating options, and deciding final action.
● Coordinate with the academic program leadership, faculty, and staff in the online program(s) to provide coordinated support and advising for the student.
● Demonstrate a high level of maturity and independent judgment when working with various constituencies to analyze and evaluate the needs of the student, accurately assess the situation, determine appropriate information and referrals, exercise discretion to resolve issues, and tailor the message to fit each unique situation.
● Support the enrollment, retention, and graduation goals of the online program(s), Extended Studies, and the University.
● Train, mentor, and