Senior Account Manager - Client Services

Later is the enterprise leader in social media and influencer marketing software, services, and data, trusted by leading brands and agencies worldwide. Following our acquisition of Mavely, the Everyday Influencer Platform®, Later enables brands to scale creator partnerships from nano to premium influencers while managing social media content and campaigns across all major social and affiliate networks. Through proprietary performance data, marketing leaders can drive attributable sales and optimize social commerce with our software platform or award-winning services. 

Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later Influence™), and Later, the best social media management platform (now Later Social™) and first-to-market link in bio tool, Later Link in Bio. In 2024, Mavrck and Later officially joined together as one unified business, with a shared vision: to enable the world to make a living with their creativity.

We’re trusted by the top social platforms, with partnerships and integrations with Meta, TikTok, LinkedIn, YouTube, and Pinterest.

We enable marketers to create high-performing content and engage in authentic collaborations with creators to reach new audiences, drive engagement, and generate predictable ROI. 

About the Role

Later is seeking a Senior Account Manager to act as a trusted advisor and strategic partner to our customers. In this role, you’ll own the success of a portfolio of influencer marketing clients, ensuring campaigns deliver measurable ROI and long-term value.

You’ll combine strategic consulting, campaign execution, and relationship management to help customers achieve their marketing goals. Internally, you’ll guide Coordinators and Co-Ops on execution, mentor junior team members, and act as the voice of the customer to influence Later’s product and service roadmap. This is a high-impact role at the center of our customer experience.

What You’ll be doing:

Strategy

• Own a portfolio of customer relationships from onboarding through renewal, ensuring adoption, satisfaction, and retention.

• Act as a trusted advisor by providing strategic recommendations that align influencer programs with customer business goals.

• Lead strategic business reviews (SBRs) and campaign wrap reports, delivering insights that shape future strategy.

Technical / Execution

• Oversee influencer campaign delivery from kickoff through reporting, ensuring content quality, on-time execution, and alignment to KPIs.

• Partner with customers on post-sale strategy, sharing best practices and actionable insights to optimize performance.

• Manage budgets, contracts, and deliverables with precision, providing transparent updates and proactive issue resolution.

Team / Collaboration

• Project manage campaigns by delegating executional tasks to Coordinators/Co-Ops, while serving as a mentor and coach.

• Collaborate cross-functionally with Sales, Strategy, Research, and Product teams to deliver seamless client experiences.

• Represent the customer and influencer voice internally, escalating insights and feedback to shape platform and service improvements.

Research / Best Practices

• Analyze campaign performance data to generate actionable insights for customers and internal teams.

• Identify risks and opportunities early, providing proactive solutions to drive stronger results.

• Contribute to evolving best practices as the influencer marketing industry and Later’s platform capabilities grow.

What Success Looks Like

• Customers view you as a trusted advisor who drives measurable ROI and long-term growth.

• Campaigns are delivered on time, on budget, and above expectations.

• Renewal and expansion rates across your book of business exceed targets.

• Coordinators and Co-Ops under your guidance grow in performance and confidence.

• Later is recognized internally and externally for best-in-class client services in influencer marketing.

What You Bring

• 5–7+ years of experience in influencer marketing, campaign management, or social media; agen