Sell Agent – Customer Experience

Dealership:

L0397 Driveway Home Office

Driveway 

Driveway is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us! 

Sell Agent – Customer Experience 

The Sell Agent – Customer Experience is responsible for delivering customer website support and coordinating customer vehicle purchases.     

 

The Sell Agent – Customer Experience reports to the Driveway Sell Supervisor. 

 

Responsibilities 

• Driveway website concierge/brand promise expert: 

• Customer Concierge: 

• Answers questions and helps move the digital transaction process forward 

• Coordinates virtual inspection using our inspection application 

• Coordinates pick-up of purchased vehicle from customer’s home. 

• Communicate effectively with customers through chat, phone, and CRM/email 

• Maintain activity log 

• Other duties as assigned 

 

Skills and Qualifications 

• Strong attention to detail  

• Excellent communication skills 

• Time management  

• Active listening skills 

• Critical thinking 

 

Competencies 

• Does the right thing, takes action and adapts to change. 

• Self-motivates, believes in accountability, focuses on results, makes plans and follows through 

• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results 

• Thrives on a team, stays positive, lives our values 

 

We Offer Best-in-Class Industry Benefits:  

• Competitive pay  

• Medical, Dental, and Vision Plans  

• Paid Holidays & PTO  

• Short and Long-Term Disability  

• Paid Life Insurance  

• 401(k) Retirement Plan  

• Employee Stock Purchase Plan  

• Lithia Learning Center  

• Vehicle Purchase Discounts  

• Wellness Programs  

  

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of