Security Site Supervisor

Security Site Supervisor - Rochester, NH

Pay Rate: $22.36/hr
Shift: Monday–Friday, 3PM-11PM, with availability for additional hours as needed. 
Site Hours: 128 hours weekly
Location: Rochester, NH

Securitas Security Services is seeking a dedicated and motivated Site Supervisor to oversee operations at an established client site in Rochester, NH. This is a strong opportunity for someone in the field looking to take the next step into leadership.

Essential Functions

• Supervises Security Officers, Lead Officers, and other assigned personnel at one or more posts; ensures post orders are followed, patrols/rounds are completed, and all reports are properly filed.
• Responds to incidents and notifies appropriate client representatives and authorities in emergency situations.
• Coaches, counsels, and disciplines personnel appropriately; documents all coaching and disciplinary actions; consults with company management as needed.
• Trains security staff and reviews post orders and assignment details with subordinates.
• Assists with submission of payroll and personnel information as designated by management.
• Ensures adequate coverage of all posts in coordination with company management or designated representatives.
• Conducts regular site inspections and meets with officers to outline expectations, tasks, and responsibilities.
• Serves as the primary point of contact for the client—meeting as scheduled or as needed to confirm security requirements are being met and delivering high-quality customer service.
• Implements security protocols, policies, and procedures tailored to the specific needs of the Rochester site. 
• Monitors ongoing security operations and responds promptly to incidents, including coordination with emergency services when necessary. 
• Maintains accurate and detailed logs of activities, incidents, schedules, and personnel documentation.
• Prepares and submits all required written reports to management and client contacts.
• May perform Security Officer duties in accordance with post orders and company policies.
• Performs supervisory duties aligned with company policy and applicable law, including interviewing, onboarding, training, scheduling, performance evaluation, coaching, addressing complaints, and making hiring/termination recommendations.

Education & Experience

• High School Diploma or GED required.
• Two years of related experience, or an equivalent combination of education and experience determined sufficient by the company.
• Minimum two years of retail experience preferred.
• Must meet and maintain all licensing requirements for Security Officers.

Competencies

• Leadership, professionalism, and the ability to motivate and guide teams.
• Proactive, adaptable, and approachable demeanor. 
• Strong alignment with Securitas core values: Integrity, Vigilance, Helpfulness. 
• Working knowledge of security operations, patrol methods, safety controls, and inspection practices.
• Ability to learn quickly, follow written/oral instructions, and manage multiple priorities.
• Excellent interpersonal and customer service skills; ability to interact with clients across varied environments and cultures.
• Strong organizational and written communication skills, with the ability to draft routine reports and logs.
• Ability to maintain composure, especially under pressure or during unusual circumstances.

Working Conditions (Physical & Mental Demands)

• Must be able to perform all essential functions with or without reasonable accommodation.
• Frequent interaction with staff, clients, the public, and authorities; may involve urgent situations requiring quick judgment.
• Exposure to stressful scenarios, including confronting unauthorized individuals.
• Must pass background checks, drug screening, and behavioral assessments, and meet all licensing requirements.
• May be required to work overtime without advance notice.
• Regular use of computers and security control systems.
• Frequent sitting, standing, and walking—including stairs, inclines, and uneven terrain.
• Occasional reaching, kneeling, stooping, crouching, or crawling.
• Frequent lifting/moving up to 10 lbs; occasional lifting up to 25 lbs.
• Clear communication abilities (seeing, hearing, speaking, writing) are required.
• Use of a vehicle may be required.
• Potential exposure to inclement weather and environments requiring protective gear.
• Handling of sensitive and confidential information may be required.

EOE/M/F/Vet/Disabilities #NorthernNE

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