Security/Safety Support Professional Lead (53700)

Join a mission-driven team committed to providing safe, therapeutic environments for clients receiving inpatient and outpatient care. As a Lead Security/Safety Support Professional, you’ll serve as a first responder to escalated incidents across our facilities, applying your experience in de-escalation, crisis response, and trauma-informed care to ensure the well-being of clients and staff. Working independently across locations—with support from your team just a call away—you’ll use your strong judgment, situational awareness, and problem-solving skills to manage urgent safety issues with professionalism and compassion. The ideal candidate brings a background in security, excels in communication and training, and is eager to support both operations and people with a service-first mindset.

Schedule: Full-time, on-site position, Monday–Friday, 8-hour shifts, 6:30 am to 3:00 pm. Flexibility is required to cover other shifts or provide additional presence at multiple locations when needed.

Essential Functions:

• Schedule Safety Support Professional staff for required shifts.
• Review documentation of Safety Support professionals for accuracy and quality.
• Without directing performance, answer questions of Safety Support Professional staff.
• Perform training for new Safety Support Professionals as the designated trainer.
• Ensure the safety and security of AMHR staff, clients, and property.
• Proactively identify, investigate, and address security concerns, disturbances, and incidents.
• Respond to escalated situations, utilizing verbal de-escalation and physical management techniques as needed.
• Engage with clients and staff to support therapeutic conflict resolution and prevent crisis escalation.
• Assist in the transportation of escalated clients or those in crisis when necessary.
• Monitor and control facility access, conduct patrols, and operate security systems (e.g., surveillance cameras, alarms).
• Act within legal and ethical guidelines to ensure safety, including detaining violators when necessary.
• Facilitate and participate in safety drills and multi-disciplinary meetings.
• Provide clear, detailed reports on security incidents and safety concerns.
• Promote a safety-first culture, training staff in best practices for security awareness and de-escalation.

Requirements: 

• High school diploma or equivalent required (Bachelor’s degree preferred).
• 1-3 years of experience in a security, safety, or related role required.
• Behavioral health, law enforcement, military, or crisis response experience strongly preferred.
• Valid Driver’s License with a clean driving record; must be able to drive in various weather conditions.
• Knowledge of de-escalation techniques, situational awareness, and crisis intervention.
• Strong ability to assess, communicate, and respond effectively in high-pressure situations.
• Skilled in problem-solving, critical thinking, and conflict resolution.
• Ability to lift/move up to 50 lbs. and work in a physically active role.
• Commitment to confidentiality, professionalism, and ethical standards.

Required Vaccination and TB Test. 

At AMHR the health and safety of our clients and staff are our top priorities. As part of this commitment, all employees are required to receive an annual influenza (flu) shot and present a negative TB test result before their first day of work. Proof of both the flu shot and a negative TB test must be provided on your first day of employment. Medical and religious exemptions can be requested if necessary. 

Salary for this role. The starting wage is based on experience and company equity. Paid bi-weekly.

• $19.13 - $28.68 per hour

Benefits:

• Health insurance: Kaiser
• Dental, vision, and flexible spending accounts (dependent care & health care)
• Company paid basic life and AD&D insurance
• Long-term disability coverage*
• 403(b) retirement plan which provides 100% vesting immediately, and matching