Security Operations Coordinator

Description

Pay Rate: $28.20/hr. minimum. Dependent on experience 

Shift: Day

Type: Full-time, Non-exempt 

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Initial hiring range of $28.20/hr. - 29.61/hr., depending on experience, with career growth potential up to $40.61/hr. through annual performance-based merit increases.  
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

Support Security operations through administration, coordination, and quality control of security records, equipment, incident reporting, and communications systems. Ensure accurate documentation, vendor coordination, and compliance with internal policies, regulatory requirements, and property standards to promote a safe and secure environment.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Equipment and Asset Administration: Maintain auditable records for department-issued equipment (e.g., radios, handcuffs), including issuance, returns, inventory counts, condition, and chain-of-custody; track equipment lifecycle; coordinate repairs and replacements; maintain custody logs.
• Radio Program Management: Administer Motorola radio inventory across the property; manage talk group assignments, radio IDs, spares, and exchanges; coordinate with radio vendors for purchasing, repairs, RMAs, and work orders; monitor turnaround times and escalate as needed.
• Trespass Administration: Maintain accurate records for trespass actions; ensure data integrity within CIP Reporting; verify accuracy of trespass notices issued to patrons; process corrections and issue replacements; ensure proper notifications are sent; track trespasses pending restitution and document follow-up actions.
• Parking Pass Administration: Maintain Team Member and contractor parking pass records; ensure timely issuance, updates, and deactivations; reconcile records with access systems.
• Incident Report Quality Assurance: Serve as Incident Report Administrator; review reports for completeness, accuracy, and adherence to standards; provide feedback and ensure timely corrections; coach users on best practices; produce metrics and trend reports for leadership.
• Records and Document Control: Maintain electronic filing for paid-in slips, trespass records, incident reports, and related documentation in accordance with retention policies and legal holds; ensure confidentiality, secure storage, and readiness for audits, subpoenas, or evidence requests.
• Administrative Support: Manage office supply inventory across security workspaces; coordinate purchases within budget and procurement policies; prepare routine dashboards and summaries (e.g., equipment status, radio uptime, trespass volumes, IR QA metrics).
• Compliance and Confidentiality: Adhere to confidentiality requirements and data privacy standards; support responses to legal or administrative actions, including providing documentation or testimony as required.
• Collaboration and Coverage: Coordinate with Shift Supervisors, Dispatch, and Investigations during peak activity, special events, or incidents; perform other duties as assigned to support safe and efficient operations.

Requirements

Education and Experience:

• Associate degree in business, criminal justice, public administration, or a related field preferred.
• A minimum two (2) years of administrative or operations support experience in a security, public safety, hospitality/casino or other regulatory environment.
• One (1) year experience with records management and quality control preferred.

Skills and Abilities:

• Confidentiality, Compliance & Reporting Collaboration: Protect confidential information, follow retention/privacy/legal requirements, and produce metrics/dashboards while coordinati