Security Analyst - New Grad

About Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs.  Our protection extends beyond the enterprise to customers and partners.  Our approach is the antithesis of today’s cyber defense strategy, which is to wait for an attack than try and prevent it.  Or worse, assume you have been breached and hope you can detect it.  We leverage the power of AI to apply deep learning, computer vision, and natural language processing to identify criminal intent on millions of web pages daily.  We tirelessly monitor the Internet to find malicious web pages that could cause harm and remove them.  We empower companies to take back control of the Internet by continuously eliminating the threats that threaten their business, customers, and brand.   We are just getting started, and the future could not be more exciting.  We’re growing the team in all functions as we transition from a small start-up into the next phase of our journey.  We are looking for A-list talent who will have a meaningful impact, solve new challenges, and take ownership of the future of Bolster.  If this is you, apply and join our team! 

Bolster is seeking a highly motivated SOC Analyst to join our team in Los Altos, CA. The primary responsibility of this position is to assist with taking down phishing on the web and social media. The SOC Analyst will work closely with our security team to detect, analyze, and respond to cyber threats that may impact the company's information systems and data. We are looking for a new grad with a technical background. We will train in the space of phishing and brand prevention on the web.

Responsibilities

• Monitor threats on the web and social media targeting the brands and trademarks of Bolster's customers.
• Track and engage with hosting providers, registrars, registries, regulatory bodies etc. to shutdown online threats on the web and social media quickly.
• Work with the multiple teams including threat research and customer success to ensure customer deliverables.
• Generate reports and trends summarizing metrics and trends targeting customers and prospects.
• Train Bolster's AI engine with based on the latest threats.
• Collaborate with engineering and research teams to shape new feature development of Bolster's platform and internal tools.
• Continuously improve our support processes and knowledge base to enhance the customer experience
• Document and track customer interactions and resolutions in our support system.
• Work with multiple Bolster proprietary and third-party tools.

What we are looking for

• Strong technical aptitude and interest in technology
• Excellent communication and customer service skills
• Ability to quickly learn and understand complex technical concepts
• Strong problem-solving skills and attention to detail

Great to have

• Experience with customer service or technical support is a plus
• Previous internship experience in tech

**Please note that this role is an onsite function that requires in- office work/collaboration in Los Altos, CA**

Why Bolster Bolster creates a Next-Generation Fraud Prevention SaaS platform & CheckPhish community platform based on pioneering work in Artificial Intelligence-based phishing and scam detection systems. Bolster protects the world’s top brands like Zoom, Dropbox, Uber, LinkedIn, Roblox, and other Fortune 500 customers. We are funded by top-tier investors led by Thomvest Ventures and Crosslink Capital. Our team has over 100 years of combined cybersecurity experience at Cisco, Symantec, McAfee, Bell Labs, Open DNS, and Lacework. Our AI/ML technology protects regular citizens from bad actors on the internet, using industry-leading deep learning, computer vision, natural language processing, and machine learning models for highly accurate real-time detection & automated takedown of fraudulent sites at the internet scale. We also brought our technology to the community with CheckPhish, https://checkphish.ai. It is a free tool that protects millions of consumers from daily phishing, fraud, and fake sites. Charities, non-profits, social benefit corps, and schools are targets too. To aid the world, we will give our technology & services for free or at cost to any approved charity, non-profit, or social benefit corporation. Our work is challenging but fun. We're all about shipping elegant, high-leverage products.  Bolster cares deeply about collaboration, feedback, and iteration. Trust and respect are deeply rooted in our unique culture. Our inspiring proven leaders are hiring great people, providing super benefits, and impacting the world! Learn about our cultural values:  https://bolster.ai/about-us Pay Transparency:
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