Secure Guest Services Administrator

Company Description

MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do.  We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.

Core Values

Principle

Understanding our client’s needs by applying the appropriate people, process, and technology to achieve the desired outcomes

Quality

Tailoring our services to each client’s individual circumstances by maintaining rigorous quality control that is accountable and predictable

Respect

We welcome the unique contributions of each member of the team by striving to communicate, listen and collaborate in everything we do.

Advancement

MCPC offers employees opportunities to enhance their skills and grow as people (career pathing for example).  

Innovation

MCPC Pioneers new approaches to technology management by measuring and quantifying the value of our services.

Community Commitment

We engage with organizations that address educational, cultural, and social needs.   We achieve this by enhancing career development, recreational and educational opportunities for the communities we serve. 

Benefits & Appreciation

• 401k matching and ROTH option
• Competitive Medical, Dental and Vision packages, and other benefit offerings
• Company sponsored events (picnics, cookouts, and volunteering opportunities)
• Company paid Holidays and Paid Time Off
• Career paths and advancement

Job Description

The Secure Reception Coordinator is responsible for performing a variety of service functions related to the front desk operations and the general security tasks of the facility while providing a high level of customer service to internal and external customers. The Secure Receptions Coordinator will conduct physical security and risk vulnerability inspections, evaluate, and make recommendations for improvement.  In addition, the SRC will oversee personnel access at key entry points and conduct proper check-in procedures to assure only approved personnel have access to specific work areas based on responsibilities and clearances. 

Key Tasks and Responsibilities: 
 

• Securely check in visitors and alert the appropriate party upon arrival.  

• Escort vendors to areas within the facility needing accessed.  

• Field general questions asked by guest and employees. 

• Coordinate conference room availability and assist with lunch meeting services.  

• Manage first line defense to prevent security breaches by detecting unauthorized subjects. 

• Monitor Security Camera Displays and assist with playback requests.  

• Conduct repeated security walk throughs of the facility, detecting and reporting breaches.  

• Engage management as needed to address security concerns and breaches.  

• Monitor all building alarm systems and assist with bypass functions.  

• Monitor effectiveness of the security program and makes recommendation for improvement. 

• Assists in safety and security awareness training for personnel. 

• Guest Management/Administration. 

• Security Badge Management/Administration. 

• Manage and maintain Counter Report Roster. 

• Manage the Paging System. 

• Assist with maintaining office key organization.  

• Scheduling of back-up coverage for security desk. 

• Assist HR with onboarding new hires and orientation procedures.  

• Maintain logoed garment vendor services and reporting. 

• Manage food vendor services and contracts. 

• Manage internal supply orders, distribution, and inventory.  

• Report any Facility malfunctions to appropriate managing group.  

• Assist with sanitation of front desk and break rooms as needed.  

• Manage all internal signage.