Scheduling Coordinator - Mansfield

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Job Description Summary:

The Scheduling Coordinator is responsible for the daily scheduling of all in-patient and/or out-patient procedures. Verifies demographic and insurance information. Requires knowledge of medical procedures and terminology. Provides exceptional customer service. Educates patients of where they need to check in for procedures and how to come prepared.

Responsibilities And Duties:

70%
 Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Provides detailed information on all services and resources in multiple departments and services. Interviews and obtains necessary information to process patient registration. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status. Monitors progress of daily schedules.
20%
 Customer Service: Screens and directs calls within three rings and according to established quality customer service standards. Informs management of patient complaints or other service concerns. Maintains confidentiality in all communications.
5%
 Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs.
5%
 Identifies and implements problem solutions. Participates in department process improvement efforts. Participates in meetings, work related classes and orientation of coworkers.

Performs other miscellaneous duties as needed.

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

Years of experience: 2

SPECIALIZED KNOWLEDGE
Knowledge of medical procedures; Basic computer and typing skills in word processing and data entry; 2 years Experience in a healthcare setting or 2 years scheduling Experience ; 2 years secretarial or unit clerk Experience .

DESIRED ATTRIBUTES
Experience in scheduling of procedures in a similar setting.

RESPONSIBILITIES AND DUTIES

70%
Scheduling Functions: Screens and directs telephone calls, scheduling patients services for all Centers. Provides detailed information on all services and resources in multiple departments and services. Interviews and obtains necessary information to process patient registration. Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status. Monitors progress of daily schedules.
20%
Customer Service: Screens and directs calls within three rings and according to established quality customer service standards. Informs management of patient complaints or other service concerns. Maintains