SAP SD Senior

Eviden is an Atos Group business with an annual revenue of circa € 5 billion and a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data, advanced computing and security, it brings deep expertise for all industries in more than 47 countries. By uniting unique high-end technologies across the full digital continuum with 55,000 world-class talents, Eviden expands the possibilities of data and technology, now and for generations to come.

 

 

SENIOR SAP SD Consultant SAP Support Services scope will include the following functions:

- Provide Level 1 and Level 2 support for SAP ECC 6.0 system.

- Respond to and support customers regarding their technical inquiries, following instruction provided through training, ongoing management and updated guidance as needed

- Research, utilize available documentation and instruction to resolve, or escalate as appropriate, questions received via telephone calls, ITSM-integrated emails, and ITSM- integrated chat, providing support on the computing and collaboration environment, including the following systems, platforms, or technology.

- Participate in training workshops as needed.

- Utilize ServiceNow ticketing system to classify, prioritize and enter details of each working interaction within required fields.

- Participate in Team projects that enhance the quality or efficiency of SAP Support service.

- Provide root cause analysis and issue resolution.

 

Requirement:

- 3-5 years of SAP Support experience

- Knowledge of SAP SD module and processes.

- Can speak clearly, communicate effectively, read, and write in English

- Maintain effective oral and written communication skills and a customer-focused manner (e.g., correct, polite, helpful, service oriented, and understanding)

- Experience in root cause analysis and ticket resolution. Experience using ServiceNow is a plus.

 

 

Let’s grow together.